Business Intelligence Analyst (Hybrid)

£42,000 - £52,000 + Benefits

Do you have a keen eye for analysing market trends and customer behaviors? If so, we have an exciting opportunity for you! As the Business Intelligence Analyst, you will have a critical role in gaining insights into and enhancing our clients customers' experiences. Your duties will focus on gathering, scrutinising, and transforming customer data into actionable intelligence, ultimately influencing their strategic direction.

If the above sounds like you read on! If you are not, then check out our other jobs – we are also looking for people in other Data positions!


Job Summary

Our client’s Intelligence team has recently grown and with that growth comes the need for a new Business Intelligence Analyst, which is where you come in. This business supports a large remit of customers across the world and has seen an increase in the demand for its services. The brand continues to lead the way as an industry leader in their respected field and there is a huge opportunity for someone joining the business to further their career and have a real impact on their success.


Your role

As the Business Intelligence Analyst,, you'll be the driving force behind gathering and analysing customer feedback, developing customer personas, and creating journey maps. By staying on top of market trends and utilising data analytics tools, you'll extract actionable insights from large datasets. You'll collaborate with cross-functional teams, including product development and marketing, to present your findings and recommendations. Your strategic thinking and ability to articulate ideas will play a crucial role in enhancing customer experiences and product offerings.


About you

To excel in this role, you should have a strong understanding of customer experience optimisation principles. Proficiency in customer satisfaction metrics, data analytics tools, and Excel is essential. Excellent communication and presentation skills are a must, as is familiarity with CRM systems and customer feedback tools. If you're a self-starter with the enthusiasm to take initiative and collaborate effectively, we want to hear from you. 


Some bullet points about you:

  • Proficient in analysing customer experience

  • Strong analytical skills with expertise in data analytics tools and Excel

  • Exceptional communication and presentation abilities.

  • Self-driven, energetic, and enthusiastic

  • A strategic thinker capable of conveying ideas to stakeholders at all levels


How to Apply?

If all of this sounds like you then click on the apply button or if you want to learn more before that then contact us and make it for the attention of John who will answer any questions that you might have!