Looking to take your Forecasting & Capacity Planning skills and work with a growing global business? We're delighted to be supporting a business that prides itself on guiding, developing, and creating a culture built on helping people reach their full potential year in year out. Located in Hertfordshire we're looking to recruit a Capacity Planning Manager to manage a small team of Analysts with hybrid working options available.
If the above sounds like you read on! If you are not, then check out our other jobs – we are also looking for people in other WFM & Resource Planning positions!
Job Summary
Our client’s WFM team has recently grown and with that growth comes the need for a new Capacity Planning Manager which is where you come in. This business supports a large remit of customers across the world and has seen an increase in the demand for their services throughout the pandemic. The business continues to lead the way as an industry leader in their respected field and there is a huge opportunity for someone joining the business to further your career and have a real impact on their success.
Your role
As the Capacity Planning Manager, you'll manage a small team of Analysts to deliver on service through their technology maintaining and contributing to the continuous improvement of effective capacity planning/forecasting models to support a multi-skilled and multi-channel operation.
About you
We're looking for a seasoned Planning leader with at least 3 years of working in a Contact Centre Planning team. You will possess a clear understanding of analytical techniques and ideally have really strong "manual based" planning experience (extra points if you have experience of working with Tableau or PowerBI), and have been great at it and all that being a Capacity Planning Manager involves –if it needs explaining then this is probably not for you.
Some bullet points about you:
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At least 3 years experience in a Contact Centre Leadership Resource Planning role
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Excellent Excel and Analytical skills
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Strong commercial awareness understanding impacts on financial performance
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Proven stakeholder management exposure at all levels, demonstrating influence and communication skills
How to Apply?
If all of this sounds like you then click on the apply button or if you want to learn more before that then contact us and make it for the attention of John who will answer any questions that you might have!