Contact Centre Team Manager (Customer Service)

101
Swindon
Permanent
£30k - £32k + Benefits

How does working for one of the largest brands in the UK with over 10 million customers? Looking to take your leadership skills and apply them to a business of this magnitude? Well, look no further as our client is looking to recruit a number of Team Manager positions within their Customer Service department! 

If the above sounds like you read on! If you are not, then check out our other jobs – we are also looking for people in other Team Manager positions!

 

Job Summary

Our client’s Customer Service team has recently grown and with that growth comes the need for a new Customer Service Team Manager which is where you come in. This business supports a large remit of customers across the UK and has seen an increase in the demand for its services. The brand continues to lead the way as an industry leader in their respected field and there is a huge opportunity for someone joining the business to further their career and have a real impact on their success.

 

Your role

As the Customer Service Team Manager, you'll work with a brilliant team of high-performing Call Centre Advisors in a blended environment helping the team to make the right decisions and driving first-time resolutions. The business has invested heavily into new systems and in this period of growth and investment, these newly created roles will play a crucial part in their overall success. 

 

About you

The successful person for this role will have at least 2 years in a Leadership role as either a Call Centre Team Leader or Team Manager position that is passionate about getting it right the first time for their customers (extra points if you have experience of working with an environment of Change & Transformation) and have been great at it and all that being a Customer Service Team Manager involves –if it needs explaining then this is probably not for you.

 

Some bullet points about you:

  • Strong Team Management experience in a Call Centre 

  • Excellent leadership skills with high-performing teams 

  • Knowledge of designing and implementing innovative coaching techniques 

  • A sound understanding of working in a blended environment  

  • Proven stakeholder management exposure at all levels, demonstrating influence and communication skills 

 

How to Apply?

If all of this sounds like you then click on the apply button or if you want to learn more before that then contact us and make it for the attention of John who will answer any questions that you might have!