Customer Service Advisor (Contact Centre)

Oxfordshire
Permanent
£20,000 to £22,000

Ever wanted to work for a business that puts its people first when it comes to their development? Our rapidly growing client is looking to bring in experienced Customer Service Advisors to take on a highly rewarding role speaking with a mix of new and existing customers. 

If the above sounds like you read on! If you are not, then check out our other jobs – we are also looking for people in other Contact Centre positions!

 

Job Summary

Our client’s Customer Service team has recently grown and with that growth comes the need for a new Customer Service Advisor which is where you come in. The business continues to lead the way as an industry leader in their respected field and there is a huge opportunity for someone joining the business to further your career and have a real impact on their success.

 

Your role

As the Customer Service Advisoryou’ll speak with a mix of new and existing customers who require assistance with new or existing products they have with the business. Dealing with a mixture of inbound and outbound calls you'll assist with providing quotations, and offer various information the customer needs to give them a complete peace of mind. 

 

About you

You will ideally be a Call Centre Agent or Advisor and have done a Telephone-based role for at least one year within a similar environment (extra points if you have experience of working in sales and customer-focused environment) and have been great at it and all that being a Customer Service Advisor involves –if it needs explaining then this is probably not for you.

 

Some bullet points about you:

  • Effective questioning and listening skills

  • Good organisational and interpersonal skills

  • Ability to work under pressure and to tight deadlines

  • Computer literate (MS Office) with keyboard skills

  • Precise comprehension and ability to communicate clearly in both verbal and written

  • Ability to work to agreed performance targets

  • Ability to work independently and as part of a team

 

How to Apply?

If all of this sounds like you then click on the apply button or want to learn more before, then contact us and make it for the attention of Lawrence who will answer any questions you might have!