Customer Service Manager (Contact Centre)

London
Permanent
£30k - £40k + Benefits

A highly rare and sought-after opportunity is available for a Customer Service Manager to join one of Europe's fastest-growing Tech firms! Having picked up multiple awards they are looking to expand and with that growth comes the need for a Customer Service Manager. 

If the above sounds like you read on! If you are not, then check out our other jobs – we are also looking for people in other CS Leadership positions!

 

Job Summary

Our client's Customer Service team has recently grown and with that growth comes the need for a new Customer Service Manager which is where you come in. The business continues to lead the way as an industry leader across Europe and there is a huge opportunity for someone joining the business to further your career and have a real impact on their success.

 

Your role

As the Customer Service Manager, you'll lead, develop and grow the Customer Service team helping the business to deliver the best service possible to their customers. You’ll build training plans and occasionally design and deliver training sessions. You’ll work with your team members’ development and support them to build stellar careers! 

 

About you

You will ideally be a true Contact Centre leader coming through the ranks with a thorough understanding of Call Centres from the ground up (extra points if you have experience of working in the tech industry) and have been great at it and all that being a Customer Service Manager involves –if it needs explaining then this is probably not for you.

 

Some bullet points about you:

  • Previous Operational Contact Centre Leadership experience 
  • Proven track record of scaling an Operation in a digital environment 
  • Excellent knowledge of Customer Service systems and tools 
  • Leadership skills to recruit, motivate and retain talent 

 

How to Apply?

If all of this sounds like you then click on the apply button or if you want to learn more before that then contact us and make it for the attention of John who will answer any questions that you might have!