Forecasting & Planning Analyst

£30k - £35k + Benefits

Are you an experienced Resource Planning and Forecasting Analyst, ready to take on a pivotal role in a thriving Contact Centre? If so, we have the perfect opportunity for you! We're working with a forward-thinking business that is offering the right person an opportunity to be part of a highly successful business as they look to further increase their headcount in 2024. 

If the above sounds like you read on! If you are not, then check out our other jobs – we are also looking for people in other WFM & Resource Planning positions!


Job Summary

Our client’s WFM team has recently grown and with that growth comes the need for a new Forecasting & Planning Analyst which is where you come in. This business has a great culture something you can see immediately from their welcoming and friendly approach. A number of the Senior Management team has been with the company for 10-15 years and started on the frontline working their way to the top. The brand continues to lead the way as an industry leader in their respected field and there is a huge opportunity for someone joining the business to further their career and have a real impact on their success.


Your role

As the Forecasting & Planning Analyst, you'll support the Operations in a newly created role and be at the helm of short-medium and long-term planning for a busy Call Centre. Your main responsibility is to ensure optimal and adequate resources are available across all operational services, guaranteeing they meet the agreed-upon KPIs efficiently.


About you

We're keen to speak with candidates who have exceptional organisational, planning, and time management skills, with a knack for prioritising multiple tasks and meeting challenging deadlines. Extensive resource planning experience, particularly in short to medium-range tactical capacity. Outstanding analytical and numeracy skills. Superb communication skills, both verbal and written, with the ability to convey complex information to non-technical stakeholders. A proactive self-starter with a natural problem-solving instinct and an appetite for continuous learning and improvement.


Some bullet points about you:

  • At least 1 years of experience in a Resource Planning role 

  • Good Excel and Analytical skills 

  • Strong commercial awareness and understanding of impacts on financial performance

  • Proven stakeholder management exposure at all levels, demonstrating influence and communication skills 


How to Apply?

If all of this sounds like you then click on the apply button or if you want to learn more before that then contact us and make it for the attention of John who will answer any questions that you might have!