Looking to take your Planning skills and apply them to an industry that rewards hungry driven Planners with incredible opportunities? We're working with a brand that has seen a significant increase in headcount since the pandemic and is now looking to invest heavily into their WFM team.
If you're looking to join a business that invests heavily in its people giving them opportunities to move in any direction they think would benefit their career then this is the company for you!
If the above sounds like you read on! If you are not, then check out our other jobs – we are also looking for people in other WFM & Resource Planning positions!
Job Summary
Our client’s WFM team has recently grown and with that growth comes the need for a new Forecasting & Scheduling Analyst which is where you come in. The business continues to lead the way as an industry leader in their respected field and there is a huge opportunity for someone joining the business to further your career and have a real impact on their success.
Your role
As the Forecasting & Scheduling Analyst, you'll support the Forecasting & Scheduling Manager ensuring demand is accurately forecasted and employee schedules are managed efficiently and effectively to assist with the growth of the business.
About you
You'll ideally be a Resource Planner, Forecasting or Scheduling Analyst with strong experience of forecasting and scheduling using both excel and WFM systems (extra points if you have experience of working within an Omnichannel contact centre environment) and have been great at it and all that being a Forecasting & Scheduling Analyst involves –if it needs explaining then this is probably not for you.
Some bullet points about you:
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At least 3 years experience in a Contact Centre Resource Planning role
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Excellent Excel and Analytical skills
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Previous experience of Forecasting & Scheduling within a Resource Planning role
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Proven stakeholder management exposure at all levels, demonstrating influence and communication skills
How to Apply?
If all of this sounds like you then click on the apply button or if you want to learn more before that then contact us and make it for the attention of John who will answer any questions that you might have!