Are you looking to take your Contact Centre Leadership skills and apply them to an industry ongoing significant changes? We're working with a highly regarded UK brand that is looking to hire an experienced Head of Customer Operations to join their teams based in London in a hybrid role. The Head of Customer Operations will play a pivotal role to support the Contact Centre performance, working closely with the Ops team in an environment where fast decision making is valued highly.
If the above sounds like you read on! If you are not, then check out our other jobs – we are also looking for people in other Senior Contact Centre Leadership positions!
Job Summary
Our client’s Customer Service team has recently grown and with that growth comes the need for a new Head of Customer Operations which is where you come in. The business continues to lead the way as an industry leader online and there is a huge opportunity for someone joining the business to further your career and have a real impact on their success.
Your role
As the Head of Customer Operations, your primary focus will be to lead teams who deliver changes to the customer's journey helping them throughout their experience advising, guiding, and helping them to reach their desired outcome with the least amount of inconvenience possible! The right candidate should be comfortable leading and delivering teams in-house, outsourced or offshore.
About you
You will have significant Operational Management experience with a detailed knowledge of customer experience in a fast-paced environment (extra points if you have experience of outsourcing/remote management) and have been great at it and all that being a Head of Customer Operations involves –if it needs explaining then this is probably not for you.
Some bullet points about you:
-
Strong leadership capabilities in managing CS in a fast-paced environment
-
Experience in B2B relationship management
-
Knowledge of designing and implementing innovative automation techniques
-
Data-driven, always looking at ways to improve people
-
Proven stakeholder management exposure at all levels, demonstrating influence and communication skills
Working Options
London (1-2 days per week)
How to Apply?
If all of this sounds like you then click on the apply button or if you want to learn more before that then contact us and make it for the attention of John who will answer any questions that you might have!