Head of Customer Service

104
Lancashire
Permanent
£60k - £65k + Car & Benefits

Ready to take your next Senior Leadership position working for a global powerhouse? Our client works with some of the most iconic brands and is now seeking an experienced Head of Customer Operations

If the above sounds like you read on! If you are not, then check out our other jobs – we are also looking for people in other Senior Leadership positions!

 

Job Summary

Our client’s Customer Service team has recently gone through a significant digital transformation project and as such, they are now looking for a new Head of Customer Operations which is where you come in. This business supports a large remit of customers across the UK and has seen an increase in the demand for its services. The brand continues to lead the way as an industry leader in their respected field and there is a huge opportunity for someone joining the business to further their career and have a real impact on their success.

 

Your role

As the Head of Customer Operations, you'll work with a high-performing Customer Service team working hard to recognise customer behavior and preferences, establishing new ways of offering world-class customer service now and in the future. 

 

About you

We're keen to speak with highly successful Customer Service Leaders with a passion for delivering exceptional service  (extra points if you have experience of working in an environment of Change & Transformation) and have been great at it and all that being a Head of Customer Operations involves –if it needs explaining then this is probably not for you.

 

Some bullet points about you:

  • Extensive experience in delivering Customer Service at Senior level 

  • Ability to deliver in fast-paced environments 

  • Knowledge of designing and implementing innovative coaching techniques 

  • A sound understanding of working in a blended environment  

  • Proven stakeholder management exposure at all levels, demonstrating influence and communication skills 

 

How to Apply?

If all of this sounds like you then click on the apply button or if you want to learn more before that then contact us and make it for the attention of John who will answer any questions that you might have!