MI Analyst (Customer Operations)

Kent
Permanent
£30k - £32k + Extensive Benefits

With over 2m customers and an extensive track record in assisting people to reach their goals, our client in Kent is now looking to bring in an experienced MI Analyst to join their high performing team! 

If the above sounds like you read on! If you are not, then check out our other jobs – we are also looking for people in other Analytical positions!

 

Job Summary

Our client’s Insight & Analytics team has recently grown and with that growth comes the need for a new MI Analyst which is where you come in. The business continues to lead the way as an industry leader in their respected field and there is a huge opportunity for someone joining the business to further your career and have a real impact on their success.

 

Your role

As the MI Analyst, you'll proactively develop Insight and Analysis reports to support the Operations by identifying opportunities to enhance operational efficiencies, maximise sales and improve customer satisfaction through your recommendations.     

 

About you

You will be highly analytical or have a coding background invested in your career wanting to make a real difference (extra points if you have experience of working in a Call Centre environment) and have been great at it and all that being a MI Analyst involves –if it needs explaining then this is probably not for you.

 

Some bullet points about you:

  • Ability to investigate data, identify trends, forecast, and provide recommendations 

  • A logical approach to problem-solving 

  • Knowledge of designing and implementing innovative models

  • Proven stakeholder management exposure at all levels, demonstrating influence and communication skills at all levels 

 

How to Apply?

If all of this sounds like you then click on the apply button or if you want to learn more before that then contact us and make it for the attention of John who will answer any questions that you might have!