MI Manager (Contact Centre)

Remote Working
£42k - £45k + Bonus & Benefits

Looking to take your analysis and business insight gathering skills and work with a company that's heavily focused on delivering excellent customer experiences? We're working with a highly successful business with ambitious growth plans as they look to invest heavily into their MI department. 

If the above sounds like you read on! If you are not, then check out our other jobs – we are also looking for people in other MI & Insight positions!


Job Summary

Our client’s Management Information team has recently grown and with that growth comes the need for a new MI Manager which is where you come in. This business supports a large remit of customers across the UK and has seen an increase in the demand for its services. The business continues to lead the way as an industry leader in their respected field and there is a huge opportunity for someone joining the business to further their career and have a real impact on their success.


Your role

As the MI Manager, you'll provide a wide range of reporting and insightful analysis across all areas of the customer service function helping to scope, build and introduce effective methodologies making recommendations for improvements where you feel are needed. We're looking for an engaged Data professional that is able to produce meaningful data and translate this to a wide variety of audiences from mid-management to senior board-level executives. 


About you

The successful person for this role will either be a Senior MI Analyst or Data Manager within a Call Centre environment with a strong knowledge of WFM systems, SQL (preferably Kimball) along with advanced Microsoft packages (extra points if you have experience in coaching and training junior team members) and have been great at it and all that being a MI Manager, involves –if it needs explaining then this is probably not for you. 


Some bullet points about you:

  • Experience in developing or leading a team in some capacity 

  • Extensive experience of working in a medium to large Contact Centres 

  • Strong commercial awareness understanding of impacts on financial performance

  • Proven stakeholder management exposure at all levels, demonstrating influence and communication skills 


How to Apply?

If all of this sounds like you then click on the apply button or if you want to learn more before that then contact us and make it for the attention of John who will answer any questions that you might have!