Operations Manager (Customer Contact)

£40k - £44k + Benefits

If you're looking to step up your career and work for a family-orientated business then this Operations Manager might just be for you! Working directly with the Head of Customer Care we're looking for someone to lead, develop and coach a Customer Service function at a time when the business is experiencing strong levels of growth. 

If the above sounds like you read on! If you are not, then check out our other jobs – we are also looking for people in other CS Leadership positions!


Job Summary

Our client's Customer Service team has recently grown and with that growth comes the need for a new Operations Manager which is where you come in. The business continues to lead the way as an industry leader across the world and there is a huge opportunity for someone joining the business to further your career and have a real impact on their success.


Your role

As the Operations Manager, you'll manage the performance of Team Managers ensuring all day-to-day tasks are completed and processes are achieved to a high standard. You'll work closely with the Team Managers to guide, develop and provide suitable coaching where needed ensuring development plans are properly in place. 


About you

You will ideally be a true Contact Centre leader coming through the ranks with a thorough understanding of Call Centres from the ground up (extra points if you have experience of working in various management systems) and have been great at it and all that being an Operations Manager involves –if it needs explaining then this is probably not for you.


Some bullet points about you:

  • Previous Operational Contact Centre Leadership experience 
  • Proven track record of scaling an Operation in a digital environment 
  • Excellent knowledge of Customer Service systems and tools 
  • Leadership skills to recruit, motivate and retain talent 


How to Apply?

If all of this sounds like you then click on the apply button or if you want to learn more before that then contact us and make it for the attention of Lawrence who will answer any questions that you might have!