Real Time Analyst (Contact Centre)

Yorkshire & Humber
£30k - £35k + Bonus (10% & Benefits)

Ready to take on your next big WFM position in 2023? How does working for a "Tech Focused" business who a great progression system sound? Our client is a well-renowned UK business and is now looking to add a Real Time Analyst to its growing Resource Planning team based in North Yorkshire. 

If the above sounds like you read on! If you are not, then check out our other jobs – we are also looking for people in other WFM & Resource Planning positions!


Job Summary

Our client’s WFM team has recently grown and with that growth comes the need for a new Real Time Analyst which is where you come in. This business has invested heavily by acquiring a number of new systems as they look to offer more to its customers from a digital perspective. 


Your role

As the Real Time Analyst, you'll own the business plans from on the day to 2 weeks out working with the Operation to achieve the right service levels and maximising occupancy and efficiency levels. You'll use your skills and knowledge of Real Time to analyse, monitor, and react to changes around staffing levels and workflow. 


About you

We're looking for Real Time Analyst with between 12-18 month of experience that is looking to move into a business that offers more development and progression (extra points if you have experience working with Power BI), and have been great at it and all that being a Real Time Analyst involves –if it needs explaining then this is probably not for you.


Some bullet points about you:

  • At least 2 years experience in a Contact Centre Resource Planning role 

  • Intermediate Excel and Analytical skills 

  • Strong commercial awareness and understanding of impacts on financial performance

  • Proven stakeholder management exposure at all levels, demonstrating influence and communication skills 


How to Apply?

If all of this sounds like you then click on the apply button or if you want to learn more before that then contact us and make it for the attention of John who will answer any questions that you might have!