Resource Planning Analyst

£30k - £35k + Benefits Package

A highly rewarding and sought-after opportunity is available in Kent for an experienced Resource Planning Analyst. Ever wanted to work in an inclusive environment that offers opportunities that will allow you to take your Planning career to the next level? 

If the above sounds like you read on! If you are not, then check out our other jobs – we are also looking for people in other WFM & Resource Planning positions!


Job Summary

Our client’s WFM team has recently grown and with that growth comes the need for a new Resource Planning Analyst which is where you come in. The business continues to lead the way as an industry leader in their respected field and there is a huge opportunity for someone joining the business to further your career and have a real impact on their success.


Your role

As the Resource Planning Analyst, you'll work closely with the Operations to analyse and prepare short to long-term demand forecasts ensuring that the business has the right availability in the right place to deliver optimum support to their customer needs. 


About you

You'll ideally be a Resource Planner, Forecasting or Capacity Planning Analyst with strong experience of managing large data sets within a Contact Centre environment (extra points if you have experience of working within the FS industry) and have been great at it and all that being a Resource Planning Analyst involves –if it needs explaining then this is probably not for you.


Some bullet points about you:

  • Strong leadership capabilities in managing Resource Planning in a fast-paced environment

  • Be results-focused being able to deliver under pressure 

  • Knowledge of designing and implementing innovative contact centre resource models

  • Proven stakeholder management exposure at all levels, demonstrating influence and communication skills 


How to Apply?

If all of this sounds like you then click on the apply button or if you want to learn more before that then contact us and make it for the attention of Lawrence who will answer any questions that you might have!