Resource Planning Analyst

£28,000 - £32,000 + Benefits

Looking to take your Planning skills to the next level? We're working with a global business that takes absolute pleasure in providing inclusive workplaces for their staff as well as giving them all the tools they need to be successful. As the Resource Planning Analyst, you will play a key role within a busy Customer Contact multi-langue centre supporting the Planning team in building all levels of capacity plans and resource models. 

If the above sounds like you read on! If you are not, then check out our other jobs – we are also looking for people in other WFM & Resource Planning positions! 


Job Summary

Our client’s WFM team has recently grown and with that growth comes the need for a new Resource Planning Analyst which is where you come in. The business continues to lead the way as an industry leader in their respected field and there is a huge opportunity for someone joining the business to further your career and have a real impact on their success.


Your role

As the Resource Planning Analyst you'll own, develop and maintain scheduling capacity activity across all channels (voice, web, chat, email, and social) tracking manpower expenditure against budget plans. The successful candidate for this role will be able to influence, inform and persuade stakeholder decision making being able to identify risk and provide options to mitigate risk. 


About you

You will ideally be a true Resource Planning professional coming through the ranks with a thorough understanding of Contact Centres from the ground up (extra points if you have experience of working with Verint Impact 360 WFM tool) and have been great at it and all that being a Resource Planning Analyst involves –if it needs explaining then this is probably not for you.


Some bullet points about you:

  • Strong problem-solving Resource Planning capabilities in a fast-paced environment

  • Experience in Voice, None-Voice, Chat, SMS and Web Contacts 

  • Advanced excel skills comfortable with VBA and automation 

  • Proven stakeholder management exposure at all levels, demonstrating influence and communication skills 


How to Apply?

If all of this sounds like you then click on the apply button or if you want to learn more before that then contact us and make it for the attention of John who will answer any questions that you might have!