Resource Planning Manager (Contact Centre)

52
Glasgow
Permanent
£45,000 - £50,000 + Bonus & Benefits

We're delighted to be supporting a business that prides itself on giving people opportunities to develop and progress into roles they can be proud of! Looking to take your Resource Planning leadership skills and apply them to a business that is growing at an incredible rate? Our client in Glasgow is looking to recruit a Resource Planning Manager to coach, develop and lead an experienced team of Planners. 

If the above sounds like you read on! If you are not, then check out our other jobs – we are also looking for people in other WFM & Resource Planning positions!

 

Job Summary

Our client’s WFM team has recently grown and with that growth comes the need for a new Resource Planning Manager which is where you come in. This business supports a large remit of customers across Scotland and has seen an increase in the demand for its services throughout the pandemic. The business continues to lead the way as an industry leader in their respected field and there is a huge opportunity for someone joining the business to further their career and have a real impact on their success.

 

Your role

As the Resource Planning Manager, you'll manage a team of Resource Planning Analysts with mixed skillsets helping them to deliver Planning and Real-Time for the overall business. The successful person for this role will deliver cost-effective solutions to ensure organisational costs and performance is achieved. 

 

About you

We're looking for a seasoned Planning Manager professional with at least 5 years of working in a Contact Centre Planning team. You will be commercially focused with the ability to develop resourcing strategies, challenge and identify opportunities for further growth (extra points if you have experience of working with IEX Total View WFM System), and have been great at it and all that being a Resource Planning Manager involves –if it needs explaining then this is probably not for you.

 

Some bullet points about you:

  • At least 3 years experience in a Contact Centre Leadership Resource Planning role 

  • Excellent Excel and Analytical skills 

  • Strong commercial awareness and understanding of impacts on financial performance

  • Proven stakeholder management exposure at all levels, demonstrating influence and communication skills 

 

How to Apply?

If all of this sounds like you then click on the apply button or if you want to learn more before that then contact us and make it for the attention of John who will answer any questions that you might have!