Senior Capacity Planning Analyst

£40k - £46k + Bonus & Benefits

Are you a Forecasting Analyst or Capacity Planner looking for your next challenge? We're recruiting for a Senior Capacity Planning Analyst for a well-established business based in Glasgow. 

If the above sounds like you read on! If you are not, then check out our other jobs – we are also looking for people in other WFM & Resource Planning positions!


Job Summary

Our client’s WFM team has recently grown and with that growth comes the need for a new Senior Capacity Planning Analyst which is where you come in. The business continues to lead the way as an industry leader in their respected field and there is a huge opportunity for someone joining the business to further your career and have a real impact on their success.


Your role

As the Senior Capacity Planning Analyst, you'll manage the planning and real-time cycle for the overall operation, delivering cost-effective resource models that ensure operational performance. 


About you

You will be a true Forecasting professional coming through the ranks with a thorough understanding of Contact Centre data (extra points if you have experience of working with financial budgets) and have been great at it and all that being a Senior Capacity Planning Analyst involves –if it needs explaining then this is probably not for you.


Some bullet points about you:

  • Strong leadership capabilities in managing Resource Planning in a fast-paced environment

  • Experience in forecasting for a multi-channel customer service function

  • Knowledge of designing and implementing innovative contact centre resource models

  • Proven stakeholder management exposure at all levels, demonstrating influence and communication skills 


How to Apply?

If all of this sounds like you then click on the apply button or if you want to learn more before that then contact us and make it for the attention of John who will answer any questions that you might have!