Senior Customer Experience Manager (Program Management)

130k CHF - 139k CHF + Bonus & Benefits
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Are you a process and data-driven CX expert and looking for your next challenge? How does working with one of Zurich's leading businesses, manage a large remit of key projects to enable them to deliver a world-class customer experience? We're working with an industry-leading brand that looking to add to its CX & Digital teams by hiring a Senior Customer Experience Manager with hybrid working options available. 

If the above sounds like you read on! If you are not, then check out our other jobs – we are also looking for people in other CX & Digital positions!


Job Summary

Our client’s Customer Experience team has recently grown and with that growth comes the need for a new Senior Prject Manager (CX) which is where you come in. Our client is offering the chance to work closely with the business to understand what key problems their agents are facing, grouping similar challenges together and producing an efficient streamlined view of solving some of these issues.


Your role

As the Senior Customer Experience Manager, you'll drive continuous improvements in order to help the business to shift to making more data-lead decisions analysing the root cause of what is causing the business the most pain, and providing timely solutions to some of these problems. 


About you

We're looking for an established CX-Expert with significant Strategy, Transformation, and Program Management experience operating at a high level for at least 3 years within a Customer Contact environment (extra points if you have experience of working closely on IT-related projects), and have been great at it and all that being a Senior Customer Experience Manager involves –if it needs explaining then this is probably not for you. 


Some bullet points about you:

  • At least 4 years of experience in a Contact Center Project Management role 

  • Excellent Analytical skills to compile, analyse and provide key insights 

  • Strong commercial awareness understanding of impacts on financial performance

  • Fluent English & German Skills is a Must to be considered 

  • Proven stakeholder management exposure at all levels, demonstrating influence and communication skills 


How to Apply?

If all of this sounds like you then click on the apply button or if you want to learn more before that then contact us and make it for the attention of John who will answer any questions that you might have!