Senior Forecasting & Planning Analyst

£30k - £33k + Benefits

A fantastic opportunity is available in South Yorkshire for an established or up-and-coming Senior Forecasting Analyst to join a forward-thinking and rapidly expanding business. If you're looking to join a business that is keen to invest in its people providing opportunities for long-term career progression then this might be the right company for you. 

If the above sounds like you read on! If you are not, then check out our other jobs – we are also looking for people in other WFM & Resource Planning positions!


Job Summary

Our client’s WFM team has recently grown and with that growth comes the need for a new Senior Forecasting Analyst which is where you come in. This brand continues to lead the way as an industry leader in their respected field and there is a huge opportunity for someone joining the business to further your career and have a real impact on their success.


Your role

As the Senior Forecasting Analyst, you'll work with the Capacity Planning Manager to manage the forecasting process ensuring the monthly production of rolling 3, 6, and 12-month capacity plans for all contact volumes. 


About you

You'll ideally be a Forecasting or Long Term Resource Planning Analyst with strong experience of forecasting being able to produce forecasts in Excel and WFM systems (extra points if you have experience of working within an Omnichannel contact centre environment) and have been great at it and all that being a Senior Forecasting Analyst involves –if it needs explaining then this is probably not for you.


Some bullet points about you:

  • At least 3 years experience in a Contact Centre Resource Planning role 

  • Excellent Excel and Analytical skills 

  • Previous experience of working within a multi-channel contact centre operation 

  • Proven stakeholder management exposure at all levels, demonstrating influence and communication skills 


How to Apply?

If all of this sounds like you then click on the apply button or if you want to learn more before that then contact us and make it for the attention of Lawrence who will answer any questions that you might have!