Senior Outsource Manager (Contact Centre)

CHF Negotiable CHF

A fantastic opportunity is available for a Swiss-based or EU national to join Switzerland's leading consumer champion! We are actively seeking 2 Senior Managers to join a business that has built its success in creating innovative workplaces in the Swiss market.

If the above sounds like you read on! If you are not, then check out our other jobs – we are also looking for people in other CS Leadership positions!


Job Summary

Our client's BPO team has recently grown and with that growth comes the need for a new Senior Outsource Manager which is where you come in. The business continues to lead the way as an industry leader in Switzerland and there is a huge opportunity for someone joining the business to further your career and have a real impact on their success.


Your role

As the Senior Outsource Manageryou'll work as part of a team accountable for business performance, contractual/commercial relationships, and the introduction of change with the outsource partners. Project management experience will be key as you'll drive process improvement with impact beyond your own scope calling upon a vast knowledge pool of Contact Center experience. 


About you

You will ideally be a true Contact Centre leader coming through the ranks with a thorough understanding of Call Centres from the ground up (extra points if you have experience of working with for a BPO business) and have been great at it and all that being a Senior Outsource Manager involves –if it needs explaining then this is probably not for you.


Some bullet points about you:

  • Previous Operational Contact Centre Leadership experience 
  • Experience in managing Outsource relationships 
  • Track record of delivering KPIs & managing stakeholders 
  • Strong decision-making skills working with both your teams and service partners


How to Apply?

If all of this sounds like you then click on the apply button or if you want to learn more before that then contact us and make it for the attention of John who will answer any questions that you might have!