Are you a Resource Planning Analyst and looking to take the next step up in your Planning career in developing/managing your own RP function? These opportunities don't come around a lot but when they do they go instantly! Our client in Cheshire is offering a skilled Analyst the chance to gain Management experience and operate at board level reporting directly to the Operations Director.
If the above sounds like you read on! If you are not, then check out our other jobs – we are also looking for people in other WFM & Resource Planning positions!
Job Summary
Our client’s WFM team has recently grown and with that growth comes the need for a new Senior Resource Planning Analyst which is where you come in. This business supports a large remit of customers across the UK and has seen an increase in the demand for its services as a result of the pandemic. With that in mind, they are investing heavily in their Planning function and are in need of an experienced Planner with the technical knowledge to help build on their success.
Your role
As the Senior Resource Planning Analyst, you'll lead, develop and manage the end-to-end resource planning team to ensure the business delivers a consistent level of service and desired experience to its customers in an efficient/timely manner. Management experience would be advantageous but not necessary as the business would be happy to offer this as a development option.
About you
We're looking for a seasoned Planning Analyst with at least 3 years of working in a Contact Centre Planning team. You will possess a clear understanding of up to date Resource Planning principles and possess exceptional stakeholder management skills (extra points if you have experience working with Teleopti WFM system), and have been great at it and all that being a Senior Resource Planning Analyst involves –if it needs explaining then this is probably not for you.
Some bullet points about you:
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At least 3 years experience in a Contact Centre Leadership Resource Planning role
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Excellent Analytical skills to compile, analyse and provide key insights
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Strong commercial awareness understanding of impacts on financial performance
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Proven stakeholder management exposure at all levels, demonstrating influence and communication skills
How to Apply?
If all of this sounds like you then click on the apply button or if you want to learn more before that then contact us and make it for the attention of John who will answer any questions that you might have!