Job Summary

As a Resource Planning Analyst, you will take ownership of short-term planning (from 8 weeks to 2 days before live operations), ensuring optimal resource allocation and performance. You’ll manage shift adjustments, negotiate offline activity, and analyse trends to keep operations running at their best. Working closely with team leaders and key stakeholders, you’ll help create tactical plans that support business needs while maintaining excellent service levels.

Your Role

You will be responsible for analysing recent trends, making real-time schedule adjustments, and ensuring the workforce is optimally aligned to meet demand. Your role involves negotiating shift changes, managing offline time requests, and supporting scenario modeling to prepare for both planned and unexpected events. Using workforce management (WFM) tools, you’ll create efficient schedules across multiple communication channels, balancing operational efficiency with employee needs. Your expertise will also be instrumental in influencing senior managers and driving best practices in planning and scheduling.

About You

You are highly analytical, detail-oriented, and confident in managing workforce planning within a contact centre environment. With strong negotiation skills and the ability to interpret data trends, you can make informed decisions that enhance efficiency and service delivery. You’re proficient with WFM systems (preferably NICE) and comfortable working with large data sets in Excel. A strong communicator, you can liaise effectively with senior stakeholders, ensuring plans are aligned with business objectives.

Some Bullet Points About You:

✔ Experience with WFM systems
✔ Strong negotiation and stakeholder management skills
✔ Background in contact centre workforce planning
✔ Proficient in analysing large data sets and creating reports
✔ Knowledge of multi-channel contact centre environments (inbound, outbound, digital)
✔ Ability to adapt to change and manage competing priorities

How to Apply

If you’re ready to take on a key role in resource planning and help drive operational success, we’d love to hear from you! Apply today and be part of a team that values efficiency, collaboration, and continuous improvement.

This is a hands-on, client-facing role at the heart of the Operations team, reporting directly to the Operations Director. As a vital part of the team, you’ll play a key role in setting the standard for how they work with thier clients and prospects.

Job Summary
In this role, you will help ensure clients receive exceptional service, building our reputation as the go-to demand creation partner. From scheduling appointments and attending client calls to monitoring productivity and improving processes, your contributions will be integral to exceeding expectations and delighting clients.

Your Role
You will take ownership of daily task allocation, process review, and implementing new ways to improve team effectiveness. You'll manage meeting handovers, schedule appointments, and ensure follow-up actions are executed to perfection. With strong communication skills, you’ll represent My Client on cadence calls, provide campaign updates, and handle last-minute requests with professionalism and focus.

By overseeing the Sales team, you’ll ensure workloads are balanced, processes are refined, and client relationships are strengthened. This role requires someone who is proactive, highly adaptable, and able to plan their day while reacting effectively to any urgent challenges that arise.

About You
You’re a natural problem-solver with strong attention to detail and exceptional multitasking abilities. You bring a positive “get stuck in” attitude to everything you do and are comfortable picking up the phone to speak to clients and prospects. Your professionalism, motivational nature, and ability to make objective decisions will set you apart.

You also have a knack for improving processes and can work effectively within a team to implement change. Proficiency in Microsoft 365 platforms and CRM systems is essential, along with a calm and unflappable personality. 

How to Apply

If you’re ready to take the next step in your career and join a company that values excellence, teamwork, and innovation, we’d love to hear from you. Please submit your application, including a detailed CV and a cover letter, explaining why you’re the perfect fit for this role.

Your Role

As a Sales Executive, you will be responsible for engaging with potential customers who have shown interest. Your day-to-day activities will include converting inbound calls into customer sign-ups, reaching out to prospects via WhatsApp, and proactively contacting potential customers through outbound calls. Building and nurturing strong relationships will be key to your success, as you negotiate pricing and contract terms to close deals effectively. You’ll be expected to handle objections and guide customers smoothly through the sales process, ensuring you meet or exceed your sales targets. 

About You

You’re an experienced sales professional, ideally with a background in telesales. Your excellent verbal and written communication skills make you natural at building rapport and delivering persuasive pitches. You have a knack for negotiation, with the ability to navigate pricing discussions, contract terms, and customer objections with ease. Time management and organisation come naturally to you, allowing you to prioritise leads effectively and meet your sales targets. You thrive in a fast-paced environment where multitasking and staying focused are essential to your success.

Some Bullet Points About You:

• Proven experience in sales or telesales 
• Exceptional communication skills, both verbal and written
• Strong negotiation skills with a talent for closing deals
• Highly organised with excellent time management abilities
• Ability to build and maintain strong customer relationships

How to Apply

If you’re ready to take your sales career to the next level with a company that values your contribution, we'd love to hear from you. Apply today to join a team where your skills will make a real impact on the business's growth.

If the above sounds like you read on! If you are not, then check out our other jobs – we are also looking for people in other Sales positions!

Job Summary

Our client’s Lead Generation team has recently grown and with that growth comes the need for a new Technical Sales Representative which is where you come in. This business supports a large remit of customers across the world and has seen an increase in the demand for its services. The brand continues to lead the way as an industry leader in their respected field and there is a huge opportunity for someone joining the business to further their career and have a real impact on their success.

Your Role

As the Technical Sales Representative, you'll step into an environment teeming with motivation and success-driven individuals. These are not just colleagues; but a community of high-achievers. Join the thrill of sales and the satisfaction of exceeding targets. If you possess B2B or B2C experience and are eager for your next career leap, this is an opportunity not to be missed! 

What's in it for you? 

• Uncapped commission structure means you have the potential to pocket £40k or more!
• Embrace the weekend early with our "Early Finish Friday" policy, letting you wrap up your week at 3pm every Friday.
• Start with 20 days of annual leave, with an extra 3 days gifted during the festive season
• Plus, earn an additional day for each year of dedicated service (up to 5 years)
• Access to Health Shield Cash Plan for added peace of mind
• Experience modern offices designed for productivity and comfort
• Get off to a flying start with comprehensive training and ongoing support. They're all about nurturing your development.
• Our client's preference is to promote from within, offering you a clear path for career progression.

Boxes to tick

• Prior experience in B2C or B2B telesales or telemarketing
• A strong telephone presence, brimming with confidence to converse with B2B clients
• A self-starter mindset, fueled by motivation, and a "can-do" attitude
• Understanding IT & Technology Sales is ideal 

How to Apply?

If all of this sounds like you then click on the apply button or if you want to learn more before that then contact us and make it for the attention of John who will answer any questions that you might have! 

A fast-growing customer-focused business is looking for a Workforce Planning Manager to take ownership of its workforce planning function. This is a brilliant opportunity for someone who wants more than a maintenance role. You will have the chance to shape the function, improve tools and processes, and support a scaling contact centre operation.

Job Summary

As Workforce Planning Manager, you will own the end-to-end workforce planning cycle across a multi-channel customer operation. You will be responsible for forecasting, capacity planning, scheduling, real-time performance management and workforce reporting.

This is a key operational role where your work will directly support service levels, customer experience, productivity and cost efficiency. You will work closely with senior operations stakeholders and provide clear, data-led recommendations that help the business plan effectively as it continues to grow.

Your Role

You will lead workforce planning across long-term, medium-term, short-term and in-day horizons, using historical data, business trends and operational insight to forecast demand and align resource to workload. You will build capacity plans, support headcount modelling, optimise schedules and monitor real-time performance to ensure service levels are protected. You will also develop reporting around productivity, adherence, utilisation and service performance, translating complex data into practical recommendations for senior leaders. As the function develops, you will help improve workforce planning processes, review tooling and support the growth of a small planning team.

About You

You will be a genuine workforce planning specialist with experience owning the full planning cycle within a contact centre or customer operations environment. You will be confident working with forecasting models, capacity plans, schedules and real-time performance data, while also being able to explain your recommendations clearly to senior stakeholders. You will enjoy building and improving processes, challenging assumptions with data and creating a planning function that supports both operational performance and customer experience.

Some Bullet Points About You

• Proven experience as a Workforce Planning Manager, WFM Manager or Resource Planning Manager
• Strong contact centre or customer operations background
• Experience owning forecasting, capacity planning, scheduling and real-time management
• Confident working across voice, digital and back-office channels
• Strong analytical skills with the ability to identify trends and risks
• Comfortable presenting insight and recommendations to senior leaders
• Hands-on experience with WFM tools such as Verint, NICE IEX, Calabrio, Genesys, injixo or similar
• Able to improve workforce planning processes and reporting
• Experience with WFM tool implementation or migration would be beneficial
• Team leadership or experience building a planning function would be useful
• Commercially aware, proactive and comfortable working in a growing business

What’s on Offer

• Competitive salary and benefits package
• Hybrid working with genuine flexibility
• Opportunity to take ownership of the workforce planning function
• Chance to shape tools, reporting and planning processes
• Scope to build and develop a small analyst team as the operation grows
• High-impact role working closely with senior operations leaders
• Strong long-term progression potential as the function scales

How to Apply

Please submit your CV with a brief overview of your workforce planning experience, including your background in forecasting, capacity planning, scheduling, real-time management and WFM tools. This is an excellent opportunity for someone who wants to build, influence and lead a workforce planning function within a growing customer operations environment.

A large, people-focused organisation is looking for a Payroll Administrator to join its dedicated payroll team. This is an excellent opportunity for someone with previous payroll experience who enjoys working with accuracy, confidentiality and clear deadlines.

You will play an important role in ensuring employees are paid correctly and on time, while helping maintain accurate payroll, pension and statutory records.

Job Summary

As Payroll Administrator, you will be responsible for processing payroll for allocated departments, ensuring all tasks are completed in line with internal procedures, agreed deadlines and statutory requirements.

You will manage payroll data, process timesheets, handle queries and support the accurate administration of pensions, deductions and employee payments. This role requires excellent attention to detail, strong communication skills and the ability to work with sensitive information professionally and confidentially.

Your Role

You will plan and manage your own workload to ensure payroll tasks for your allocated departments are completed accurately and on time. You will process employee timesheets and payroll information, make authorised payments, update payroll records and support the administration of tax, National Insurance, pensions, statutory sick pay, maternity, paternity and adoption-related payments. You will also complete manual calculations where required, process attachment of earnings orders, check permanent and temporary payroll changes, and help resolve payroll queries in a courteous and confidential manner.

About You

You will have previous experience in payroll administration and be confident using computerised payroll systems to input and process data. You will understand the importance of accuracy, confidentiality and compliance when handling employee information. You will be comfortable working to deadlines, identifying discrepancies and either resolving issues or escalating them when needed. Strong written and verbal communication skills will be important, along with a proactive approach to problem-solving.

Some Bullet Points About You

• Confident using computerised payroll systems
• Knowledge of payroll and pension legislation
• Able to process timesheets and payroll changes accurately
• Comfortable completing manual payroll calculations
• Strong attention to detail and accuracy
• Able to work with confidential information in line with GDPR
• Able to manage workload and meet payroll deadlines
• Confident handling payroll queries professionally

What’s on Offer

• Generous annual leave entitlement
• Supportive payroll team environment
• Opportunity to develop your payroll knowledge and experience
• Inclusive and welcoming workplace culture
• Role with responsibility, accuracy and real impact across the organisation

How to Apply

Please submit your CV with a brief overview of your payroll administration experience, including the payroll systems you have used and your experience working with payroll data, pensions, statutory payments and confidential employee information.

You’ll work on a 4-out-of-7 day rota, including weekends and Bank Holidays, and will enjoy a supportive and rewarding work environment. After a successful probation period, you’ll have the opportunity to take advantage of hybrid working. Plus, a bonus and commission structure ensures your hard work doesn’t go unnoticed.

Your Role

As a Customer Support Advisor, you’ll be the first point of contact for customers, delivering professional, friendly, and reassuring support in every interaction. You’ll be responsible for resolving queries on the first contact where possible, managing expectations for follow-ups, and adhering to internal quality standards. Utilising your active listening and problem-solving skills, you’ll ensure customers feel valued and understood.

This role also involves managing support requests and applying charges to accounts when necessary, always maintaining the highest levels of accuracy and customer excellence. You’ll work collaboratively with your team to meet and exceed targets, ensuring you’re up to date with all business processes to provide consistent and high-quality support.

About You

You’re a confident communicator with a natural ability to build rapport and empathize with customers. With a solution-focused mindset, you’ll thrive in a fast-paced environment where every customer interaction is an opportunity to shine. Your friendly and professional approach ensures you consistently exceed expectations while maintaining attention to detail and accuracy.

Your interest in technology, paired with your background in customer support, will enable you to troubleshoot effectively and handle inquiries with confidence. Importantly, you’re flexible and comfortable working a rota that includes weekends and Bank Holidays.

Some Bullet Points About You:

• A friendly, articulate individual with excellent listening
• Educated to GCSE level in English and Maths
• At least 1 year of experience in a customer support role
• Highly organised with excellent time management abilities
• Ability to build and maintain strong customer relationships

How to Apply

If you’re ready to take your sales career to the next level with a company that values your contribution, we'd love to hear from you. Apply today to join a team where your skills will make a real impact on the business's growth.

A growing business is looking for an enthusiastic B2B Telesales Executive to join its expanding team. This is an excellent opportunity for someone with telesales, telemarketing or lead generation experience who enjoys speaking with business decision-makers and creating high-quality sales opportunities.

Job Summary

As a B2B Telesales Executive, you will contact prospective business customers, build rapport and identify relevant opportunities for further follow-up.

You will work within a supportive, target-driven environment and receive access to quality data, clear campaign objectives and ongoing coaching. The role offers a competitive basic salary, uncapped commission and genuine scope for progression.

Your Role

You will make outbound calls to businesses across a range of sectors, introducing relevant services and speaking with key contacts to understand their needs. You will ask effective questions, identify areas of interest and record accurate information to support the next stage of the sales process. You will be expected to manage your activity against agreed targets while maintaining a professional, consultative and engaging approach in every conversation.

About You

You will be a confident and resilient communicator with previous experience in telesales, telemarketing, lead generation or another telephone-based sales role. You will be comfortable speaking with business decision-makers, handling objections and working towards clear performance targets. A positive attitude, strong attention to detail and the ability to build rapport quickly will be important.

Some Bullet Points About You

• Previous experience in telesales, telemarketing or lead generation
• Confident speaking with business decision-makers
• Strong telephone manner and communication skills
• Motivated by targets and commission
• Positive, resilient and proactive
• Able to ask effective questions and identify opportunities
• Good administration and record-keeping skills
• Fluent written and spoken English
• Comfortable working independently and as part of a team
• An interest in technology-led services would be useful but is not essential

What’s on Offer

• Competitive basic salary
• Uncapped commission
• Attractive overall earning potential
• Supportive team environment
• Ongoing training and development
• Career progression opportunities
• Additional employee benefits
• Flexible working may be considered for the right candidate

How to Apply

Please submit your CV with a brief overview of your telesales, telemarketing or lead generation experience.

A growing business is looking for an enthusiastic B2B Telesales Executive to join its expanding team. This is an excellent opportunity for someone with telesales, telemarketing or lead generation experience who enjoys speaking with business decision-makers and creating high-quality sales opportunities.

Job Summary

As a B2B Telesales Executive, you will contact prospective business customers, build rapport and identify relevant opportunities for further follow-up.

You will work within a supportive, target-driven environment and receive access to quality data, clear campaign objectives and ongoing coaching. The role offers a competitive basic salary, uncapped commission and genuine scope for progression.

Your Role

You will make outbound calls to businesses across a range of sectors, introducing relevant services and speaking with key contacts to understand their needs. You will ask effective questions, identify areas of interest and record accurate information to support the next stage of the sales process. You will be expected to manage your activity against agreed targets while maintaining a professional, consultative and engaging approach in every conversation.

About You

You will be a confident and resilient communicator with previous experience in telesales, telemarketing, lead generation or another telephone-based sales role. You will be comfortable speaking with business decision-makers, handling objections and working towards clear performance targets. A positive attitude, strong attention to detail and the ability to build rapport quickly will be important.

Some Bullet Points About You

• Previous experience in telesales, telemarketing or lead generation
• Confident speaking with business decision-makers
• Strong telephone manner and communication skills
• Motivated by targets and commission
• Positive, resilient and proactive
• Able to ask effective questions and identify opportunities
• Good administration and record-keeping skills
• Fluent written and spoken English
• Comfortable working independently and as part of a team
• An interest in technology-led services would be useful but is not essential

What’s on Offer

• Competitive basic salary
• Uncapped commission
• Attractive overall earning potential
• Supportive team environment
• Ongoing training and development
• Career progression opportunities
• Additional employee benefits
• Flexible working may be considered for the right candidate

How to Apply

Please submit your CV with a brief overview of your telesales, telemarketing or lead generation experience.

Job Summary

As a Customer Service Advisor, you will support the service operation by handling customer enquiries and requests across chat, email, and calls using Customer Service platforms (Shopify & Zendesk). Your goal will be to exceed customer expectations while adhering to internal policies and processes. You will proactively escalate pain points and develop solutions to enhance the customer experience.

Your Role

You will provide first-class service to our customers across various channels, including chat and email, with occasional outbound calls to resolve issues. You will ensure all engagements meet business service level agreements and strive to exceed customer expectations. You will maintain contact until an issue is resolved, ensuring customers are informed at all times. 

About You

You are outgoing, personable, and have strong emotional intelligence. You have a strong desire to do the right thing, are patient and resilient, and can adapt to a fast-paced environment. You are detail-oriented, solution-driven, and confident in problem-solving. Your communication skills are excellent, both written and verbal, and you have the ability to persuade and influence effectively. You excel in complaint resolution, active listening, multitasking, and working under pressure. 

Some Bullet Points About You

• Strong desire to do the right thing
• Patient and thick-skinned
• Adaptable in a fast-paced environment
• Detail-oriented, ensuring correct and complete processes
• Solution-driven, with a focus on improving user or customer experience
• Confident and self-sufficient in problem-solving

How to Apply

If you have experience with Shopify & Zendesk, at least one year in a customer service operation and thrive in a fast-paced environment, we want to hear from you!

This is a unique chance to join a modern, collaborative environment that combines high-quality work with an agile and forward-thinking approach. You will be empowered to lead, influence, and grow within a firm that values innovation, leadership, and long-term success.

Job Summary

This is a full-time, permanent position offering hybrid working, a competitive salary, and an attractive benefits package. The role is based across two London office locations, providing flexibility and access to a diverse and high-calibre client base.

You will take on a senior leadership position within a specialist family law team, handling complex matters while contributing to the firm’s strategic growth and ongoing success.

Your Role

As a Partner, you will lead on complex and high-value family law matters, providing strategic, pragmatic, and client-focused advice. You will work closely with a team of solicitors, guiding them on cases while ensuring the highest standards of service delivery. Beyond your casework, you will play a key role in shaping the firm’s direction, contributing to business development initiatives and strengthening the firm’s presence in the market. You will foster strong client relationships, drive referrals through your network, and champion a tailored and empathetic approach to client care. Additionally, you will take an active role in mentoring and developing junior lawyers, helping to build the next generation of leaders within the firm.

About You

You are an established Family Law Partner with a strong reputation in the market and a proven track record within a recognised firm. You bring extensive experience in handling complex financial matters and children cases, approaching each with a strategic and outcome-focused mindset. Commercially aware and results-driven, you are confident in discussing your financial performance and contributions to business growth. You are a natural leader who actively contributes to firm culture, supports team development, and drives initiatives forward. With strong networking capabilities and a consistent history of generating work and referrals, you are motivated to further enhance your profile and play a central role in a growing practice.

Some Bullet Points About You

• Established Family Law Partner with a strong market reputation

• Significant experience in complex financial and children matters

• Proven track record of business development and client referrals

• Strong commercial awareness with demonstrable financial performance

• Excellent leadership, mentoring, and team development skills

• Ability to build and maintain long-term client relationships

• Strategic thinker with a pragmatic, client-focused approach

• Active networker with strong professional connections

• Member of Resolution

How to Apply

If you are an ambitious and driven Partner looking to take on a key leadership role within a progressive and growing firm, we would be delighted to hear from you.

Please submit your CV along with a cover letter outlining your experience and achievements.

Job Summary

This full-time, permanent position is ideal for a qualified solicitor with a strong background in family law, confident in managing a varied caseload. You’ll play a key role in delivering high-quality legal services while shaping your own progression and contributing to the firm’s continued growth.

Your Role

In this role, you will manage a broad range of family law matters, including divorce, financial settlements, child arrangements, cohabitation disputes, and domestic abuse cases. You'll provide strategic advice with empathy and professionalism, preparing documents, conducting advocacy where required, and maintaining outstanding levels of client service. You'll also be encouraged to grow your own caseload, with the support of the wider team and the opportunity to shape your own path within the firm.

About You

You’re a qualified solicitor with at least 3 years’ PQE in family law (though highly capable NQ solicitors will also be considered). You bring not only legal knowledge and experience, but also strong interpersonal and organisational skills. You are comfortable working independently, have an entrepreneurial mindset, and thrive in a collaborative team culture where client care and excellence come first.

Some Bullet Points About You

• Qualified Solicitor with minimum 3 years PQE in family law

• Sound knowledge of UK family law and court procedures

• Strong communication and client relationship skills

• Able to work autonomously and meet financial targets

• Committed to delivering empathetic, high-quality legal support

• Willing to contribute to business development and team growth

How to Apply

If you’re ready to take the next step in your legal career and want to be part of a flexible, forward-thinking team that values ambition and client care, we’d love to hear from you. Apply now to explore this exciting opportunity in family law.

Job Summary

This is a full-time opportunity for a qualified solicitor with experience across general civil litigation and family law. You'll take ownership of a diverse caseload from instruction to resolution, working on a wide range of disputes and family law matters while contributing to the ongoing development of the practice.

Your Role

You’ll manage a mix of civil litigation and family files, including contract disputes, property issues, debt recovery, contentious probate, divorce, financial remedy, and children matters. You’ll advise clients, draft legal documents, liaise with third parties, and conduct advocacy at interim hearings when appropriate. With autonomy in your daily work, you’ll also be involved in negotiations, mediations, and business development activities that help maintain and grow the firm’s client base.

About You

You are a qualified solicitor with a minimum of 3 years’ PQE in litigation and/or family law. You have a solid grasp of civil procedure and family law processes, excellent drafting ability, and the confidence to manage your own caseload. While advocacy experience is a plus, your communication skills and client-focused mindset are what truly set you apart.

Some Bullet Points About You

• Qualified Solicitor with at least 3 years PQE in litigation and/or family law

• Strong technical understanding of civil and family legal frameworks

• Skilled in drafting pleadings, statements, and settlement agreements

• Capable of handling complex matters with minimal supervision

• Strong communicator, adept at client interaction and case strategy

• Advocacy experience desirable but not essential

• Proactive, commercially aware, and team-oriented

How to Apply

If you’re ready to take the next step in your legal career within a role that values autonomy, variety, and client care, we want to hear from you. Apply today and become part of a legal team where your expertise will thrive.

This is an opportunity to join a growing, service-led logistics business with a strong reputation for reliability, communication and high standards. The company is continuing to expand and is looking for a Transport Coordinator to support its day-to-day operations.

You will be joining a fast-moving environment where your ability to solve problems, support drivers and keep people informed will make a real difference every day.

Job Summary

As Transport Coordinator, you will act as a key point of contact for a driver network, helping to ensure daily plans are delivered, updates are communicated clearly and operational issues are resolved quickly and professionally.

The role is primarily home based following initial training, with some travel required during the onboarding period.

The role works on a rota basis, including occasional Saturday cover once fully trained.

Your Role

You will coordinate drivers throughout the day, handling calls and messages, providing updates and helping resolve operational issues as they arise. You will need to stay organised in a busy environment where priorities can change quickly and communication is constant. You will update internal systems accurately, liaise with colleagues across the business and ensure any delays, changes or service issues are escalated appropriately. You will also manage driver expectations professionally, which may sometimes involve having direct or challenging conversations to keep work moving.

About You

You will be a confident and practical communicator who can stay calm in a fast-paced operational environment. You will be organised, proactive and able to make sensible decisions when problems arise. Previous experience in transport, logistics, driver coordination, operations or a similar role would be beneficial, although training will be provided. You will be comfortable working independently once trained, while also contributing as part of a wider team.

Some Bullet Points About You

• Highly organised with strong attention to detail
• Confident working in a busy, fast-paced environment
• Able to handle high call volumes and changing priorities
• Strong communication and interpersonal skills
• Comfortable dealing with problems and putting solutions in place
• Confident managing expectations and handling challenging conversations
• Able to update systems accurately and promptly
• Good time-management and prioritisation skills
• Calm, professional and resilient under pressure
• Previous experience in transport, logistics, coordination or operations would be helpful
• Comfortable with remote working after initial training
• Flexible to provide occasional weekend rota cover

What’s on Offer

• Primarily home-based role after initial training
• Full training and ongoing support
• Occasional weekend rota cover
• Supportive and growing operations team
• Opportunity for future progression as the team develops

How to Apply

Please submit your CV with a brief overview of your experience in transport, logistics, coordination, customer service or operations. This is a great opportunity to join a growing logistics business where your organisation, communication and problem-solving skills will be valued every day.

Are you an experienced Family Solicitor or Legal Executive looking for a role where you can combine quality casework with team leadership, supervision and business development?

A growing, multi-office law firm is looking for a Family Supervising Solicitor to help lead and develop a busy family law team. This is an excellent opportunity for someone who is confident managing their own caseload, supporting colleagues and helping grow a successful department.

Job Summary

As Family Supervising Solicitor, you will manage a varied caseload across family and childcare law while supporting the development and supervision of a growing team.

You will work across both private and publicly funded matters, with a focus on delivering excellent client care, maintaining strong professional standards and contributing to the continued growth of the department. This role would suit someone who enjoys autonomy, is commercially aware and is ready to take the next step in their legal career.

Your Role

You will take responsibility for a broad family law caseload, including care proceedings, private children matters, divorce and financial remedy work, domestic abuse matters and general family disputes. Alongside your own caseload, you will help supervise and support colleagues, ensuring work is progressed effectively and high standards are maintained. You will also contribute to networking, client relationships and business development activity, helping the team continue to grow while benefiting from modern systems, administrative support and a collaborative working environment.

About You

You will be a qualified Solicitor or Legal Executive with strong family law experience and the confidence to manage cases independently. You will understand legal aid work and ideally have experience generating or managing private paying matters as well. You will be comfortable undertaking advocacy, supporting junior colleagues and working in a target-led environment. A client following would be beneficial, and you may already have or be willing to work towards relevant panel accreditation.

Some Bullet Points About You

• Qualified Solicitor or Legal Executive
• Strong experience across family and childcare law
• Able to supervise, support and develop a growing team
• Experience with care proceedings and PLO matters
• Knowledge of divorce, finances and private children matters
• Experience with domestic abuse, non-molestation and occupation order work
• Good understanding of legal aid
• Comfortable undertaking your own advocacy
• Able to work independently and as part of a team
• Commercially aware with an interest in networking and business development
• Client following would be beneficial
• Willing to work towards relevant panel accreditation if not already held

What’s on Offer

• Senior role within a growing family law team
• Hybrid working arrangements
• Supportive, modern and paperless working environment
• Administrative and case support
• Ongoing training and development
• Annual leave package including additional time off
• Pension scheme
• Health-related benefits
• Bonus and profit-sharing opportunities
• Cycle to work scheme
• Regular reviews and career development support
• Supportive colleagues and supervision structure

How to Apply

Please submit your CV with a brief overview of your family law experience, supervisory background and any relevant panel accreditation. This is a strong opportunity for an experienced family law professional who wants to lead, develop others and play a key role in the growth of a successful department.

A growing family law practice is looking for a Children Law Solicitor, CILEX or FCILEX professional to join its expanding regional team. This is an excellent opportunity for someone with strong experience in care proceedings who wants greater autonomy, the chance to help shape a local offering and long-term scope to mentor and support others as the team grows.

Job Summary

As a Children Law Solicitor, you will manage a caseload of public children law and care proceedings matters, providing high-quality advice, representation and client care.

The role will initially offer a high level of autonomy, with support from an established wider practice. As the local team develops, there will be the opportunity to support, mentor and guide junior colleagues.

This position offers hybrid working, professional support and the chance to play a meaningful role in the growth of a specialist regional service.

Your Role

You will take responsibility for your own caseload of care proceedings and related public children law matters, ensuring clients receive clear, professional and empathetic legal support. You will work closely with colleagues across the wider practice, maintain high standards of file management and client care, and contribute to the development of the local service. Over time, you may support junior colleagues such as paralegals, trainees or other fee earners, helping to create a strong and effective regional team.

About You

You will be a qualified Solicitor, CILEX or FCILEX professional with strong experience in care proceedings and public children law. You will be confident managing your own caseload, working with vulnerable clients and maintaining excellent professional standards. Experience mentoring or supporting others would be highly beneficial, particularly for someone looking to progress into a more senior or supervisory role. Strong relationships within this area of law would also be valuable.

Some Bullet Points About You

• Qualified Solicitor, CILEX or FCILEX professional
• Strong experience in care proceedings and public children law
• Children Panel Accreditation, or working towards this level
• Confident managing your own caseload independently
• Strong advocacy, case management and client care skills
• Understanding of legal aid work and relevant compliance requirements
• Experience mentoring or supporting junior colleagues would be beneficial
• Professional, empathetic and resilient approach
• Comfortable working with a high level of autonomy
• Interested in long-term career development and progression

What’s on Offer

• Opportunity to join a growing specialist family law practice
• Hybrid working
• Support from an established wider team
• Scope to help shape a regional service
• Long-term opportunity to mentor and develop others
• Full equipment and systems support
• Competitive salary depending on experience
• Benefits package available
• Professional development and progression opportunities

How to Apply

Please submit your CV with a brief overview of your experience in care proceedings, public children law and any mentoring or supervisory responsibilities. This is an excellent opportunity for a children law specialist who wants autonomy, progression and the chance to make a real impact within a growing family law team.

A growing, service-focused business is looking for a Customer Service Team Leader to support and develop a newly formed customer service team. This is a great opportunity for someone who can lead from the front, set clear expectations and help shape how a team delivers excellent customer support.

Job Summary

As Customer Service Team Leader, you will be responsible for the day-to-day leadership, coaching and performance of a customer service team.

You will help ensure customer queries are handled professionally, service standards are maintained and team performance is measured against agreed targets. You will also act as an escalation point for more complex queries and support improvements to processes, communication and ways of working.

This is a full-time, Monday to Friday role based in the West Midlands.

Your Role

You will lead, coach and support a customer service team, helping colleagues deliver consistent, high-quality service. You will monitor performance, provide feedback, manage workload priorities and ensure agreed service levels and key performance measures are achieved. You will work closely with senior stakeholders to support customer requirements, handle escalations and identify where processes can be improved. You will also help create a positive, accountable and customer-focused team culture where people understand expectations and feel supported to perform at their best.

About You

You will be a confident and proactive customer service leader with experience managing or developing a team in a busy customer-focused environment. You will be comfortable setting standards, reviewing performance and supporting people through coaching, feedback and clear communication. You will also be calm and professional when dealing with escalations or challenging conversations, with the ability to build strong relationships with customers, colleagues and internal stakeholders.

Some Bullet Points About You

• Previous experience leading a customer service team

• Able to coach, motivate and develop others

• Experience working with SLAs, KPIs or service targets

• Strong written and verbal communication skills

• Confident handling escalations and customer complaints

• Calm, professional and solutions-focused approach

• Good organisational and workload management skills

• Able to review processes and suggest improvements

• Comfortable working with internal stakeholders and customers

• Positive, proactive and accountable leadership style

• Passionate about delivering excellent customer service

What’s on Offer

• Monday to Friday working pattern

• Opportunity to lead and shape a newly formed team

• Key role within a growing customer-focused operation

• Chance to influence service delivery, processes and performance

• Supportive working environment

• On-site parking

• Casual dress

How to Apply

Please submit your CV with a brief overview of your customer service leadership experience. This is an excellent opportunity for someone who wants to take ownership of a team, improve service standards and make a real impact in a growing business.

Job Summary

As Senior Salesforce Administrator, you will take ownership of day-to-day Service Cloud administration while leading the configuration and deployment of a new chat feature and a full knowledge article migration from Contentful into Service Cloud Knowledge. Working within an active implementation programme, you will act as the primary Salesforce resource, ensuring platform stability, supporting the wider team, and delivering a clean handover to a permanent hire at the end of the engagement.

Your Role

In this position, you will manage all core Salesforce administration across the Service Cloud environment, including user setup, permissions, troubleshooting, and configuration updates. You will lead the design and build of the chat feature within Service Cloud, owning requirements sign-off, sandbox configuration, UAT, and go-live. Alongside this, you will manage the full migration of knowledge articles from Contentful into Service Cloud Knowledge, including taxonomy mapping, content categorisation, QA, and cutover. You will also support the technical screening and onboarding of a permanent Salesforce Administrator, ensuring continuity beyond the contract period. Throughout, you will liaise with internal stakeholders and the Clarity implementation team, providing clear guidance and resolving issues within agreed timelines.

About You

You are a senior Salesforce professional with deep hands-on experience in Service Cloud administration and configuration. You are comfortable working independently in a fast-moving environment, managing multiple workstreams without close oversight. You bring a structured, delivery-focused approach and can move fluidly between steady-state admin work and project-based implementation tasks. You communicate clearly with both technical and non-technical stakeholders and take pride in leaving systems, documentation, and processes in better shape than you found them.

Some Bullet Points About You

• Proven experience as a Salesforce Administrator with a strong Service Cloud specialism
• Salesforce Certified Administrator credential essential; Service Cloud Consultant certification highly desirable
• Hands-on experience configuring Salesforce Chat or Digital Engagement (Messaging for In-App and Web)
• Experience managing knowledge base migrations, including taxonomy design and content QA
• Comfortable supporting or conducting technical screening interviews for Salesforce roles
• Strong documentation skills, with the ability to produce clear handover and process notes
• Able to work autonomously in a fully remote setting and manage competing priorities effectively
• Experience working alongside implementation partners or within active Salesforce programmes is a plus

How to Apply

If you are ready to take on a varied, high-impact Salesforce contract and make a tangible difference within a focused engagement, we would love to hear from you. Please get in touch to find out more about this opportunity and receive a full project brief.

A growing, service-focused business is looking for a Customer Service Advisor to join its busy customer support team. This is a great opportunity for someone with strong phone and email skills who enjoys working in a fast-paced environment and providing clear, helpful updates.

Job Summary

As a Customer Service Advisor, you will support customers with bookings, updates and general queries while helping ensure day-to-day work is completed smoothly and accurately.

This is a full-time role working 40 hours per week, Monday to Friday, with shifts scheduled between 8:00am and 6:00pm.

The role will be mainly office based during the initial training period, with the opportunity to move to a more hybrid working pattern once fully trained.

Your Role

You will respond to customer queries by phone and email, provide accurate updates and make sure information is recorded correctly on internal systems. You will support with bookings, liaise with colleagues and external contacts, and help resolve day-to-day issues in a professional and timely way. You will also update spreadsheets and shared records, so basic Excel skills, including copying, pasting and entering information accurately, will be important.

About You

You will be a friendly, professional and confident communicator with strong attention to detail. You will be comfortable speaking with customers on the phone, writing clear emails and working in a busy environment where priorities can change throughout the day. Previous customer service, administration or office-based experience would be helpful, but a positive attitude, willingness to learn and ability to stay organised will be just as important.

Some Bullet Points About You

• Previous customer service, administration or office-based experience preferred
• Confident communicating by phone and email
• Strong written and verbal communication skills
• Good attention to detail and accuracy
• Comfortable working in a fast-paced environment
• Organised with good time-management skills
• Able to update systems and records accurately
• Basic Excel skills, including copying, pasting and data entry
• Positive, proactive and willing to learn
• Able to work independently and as part of a team

What’s on Offer

• Full-time role
• 40-hour working week, Monday to Friday
• Working hours between 8:00am and 6:00pm
• Hybrid working available after initial training
• Full training and ongoing support
• Career progression opportunities
• Supportive team environment
• Employee incentives and team events

How to Apply

Please submit your CV with a brief overview of your customer service, administration or office-based experience. This is a great opportunity to join a growing business where your communication skills, organisation and attention to detail will be valued.