Black & White Rec - Latest Vacancies

Senior Contact Centre Manager (Sales)

Mon, 27 Apr 2026 20:10:27 GMT

Are you a commercially driven Contact Centre leader who thrives in a high-performance, sales-focused environment? My Client is seeking an experienced Contact Centre Manager (Sales) to take ownership of a critical function within the business. This is a high-impact role with significant responsibility for revenue generation and customer retention performance across multiple teams and locations.

If you are motivated by targets, performance optimisation, and leading from the front in a fast-paced environment, this could be the opportunity to elevate your career.

Job Summary

As Contact Centre Manager (Sales), you will hold full accountability for sales and retention performance within a multi-site contact centre operation. Leading established teams, you will drive inbound and outbound sales activity, ensuring strong conversion rates, improved customer retention, and consistent commercial growth. This is a pivotal position with direct influence on revenue and overall business performance.

Your Role

You will lead and develop a team of sales professionals across multiple locations, creating a high-performance culture focused on accountability, coaching, and measurable results. With clear ownership of both inbound and outbound sales channels, you will monitor KPIs, optimise performance strategies, and implement initiatives to increase revenue and customer lifetime value. Operating in a commercially pressured environment, you will work closely with senior leadership to deliver against ambitious growth targets, ensuring that both sales generation and retention outcomes consistently meet or exceed expectations.

About You

You are an experienced Contact Centre leader with a proven track record in managing inbound and outbound sales teams. Commercially astute and performance-driven, you understand how to balance customer experience with revenue delivery. You are confident leading from the front, comfortable operating under pressure, and capable of driving accountability across multi-site teams. Strong leadership, coaching ability, and a data-led approach to performance management are essential in this role.

Some Bullet Points About You

Proven experience managing sales teams within a contact centre environment
Strong background in inbound and outbound sales performance
Demonstrable experience delivering against revenue and retention targets
Experience leading multi-site teams
Highly commercial mindset with strong KPI management capability
Confident influencing senior stakeholders
Resilient and results-focused, with the ability to perform under pressure

How to Apply

If you are ready to take ownership of a commercially critical function and drive measurable growth within a dynamic organisation, we would love to hear from you. Please apply today or get in touch for a confidential discussion about this opportunity

Senior Salesforce Service Cloud Consultant

Mon, 27 Apr 2026 20:10:27 GMT

Are you a Salesforce expert who thrives on keeping complex systems running smoothly while delivering meaningful improvements? Our client is seeking an experienced Senior Salesforce Administrator to join their team on a fully remote, full-time contract basis. This is a hands-on, high-impact engagement where you will play a central role in stabilising their Salesforce Service Cloud environment, delivering a key platform feature, and setting the foundation for long-term operational success.

Job Summary

As Senior Salesforce Administrator, you will take ownership of day-to-day Service Cloud administration while leading the configuration and deployment of a new chat feature and a full knowledge article migration from Contentful into Service Cloud Knowledge. Working within an active implementation programme, you will act as the primary Salesforce resource, ensuring platform stability, supporting the wider team, and delivering a clean handover to a permanent hire at the end of the engagement.

Your Role

In this position, you will manage all core Salesforce administration across the Service Cloud environment, including user setup, permissions, troubleshooting, and configuration updates. You will lead the design and build of the chat feature within Service Cloud, owning requirements sign-off, sandbox configuration, UAT, and go-live. Alongside this, you will manage the full migration of knowledge articles from Contentful into Service Cloud Knowledge, including taxonomy mapping, content categorisation, QA, and cutover. You will also support the technical screening and onboarding of a permanent Salesforce Administrator, ensuring continuity beyond the contract period. Throughout, you will liaise with internal stakeholders and the Clarity implementation team, providing clear guidance and resolving issues within agreed timelines.

About You

You are a senior Salesforce professional with deep hands-on experience in Service Cloud administration and configuration. You are comfortable working independently in a fast-moving environment, managing multiple workstreams without close oversight. You bring a structured, delivery-focused approach and can move fluidly between steady-state admin work and project-based implementation tasks. You communicate clearly with both technical and non-technical stakeholders and take pride in leaving systems, documentation, and processes in better shape than you found them.

Some Bullet Points About You

Proven experience as a Salesforce Administrator with a strong Service Cloud specialism
Salesforce Certified Administrator credential essential; Service Cloud Consultant certification highly desirable
Hands-on experience configuring Salesforce Chat or Digital Engagement (Messaging for In-App and Web)
Experience managing knowledge base migrations, including taxonomy design and content QA
Comfortable supporting or conducting technical screening interviews for Salesforce roles
Strong documentation skills, with the ability to produce clear handover and process notes
Able to work autonomously in a fully remote setting and manage competing priorities effectively
Experience working alongside implementation partners or within active Salesforce programmes is a plus

How to Apply

If you are ready to take on a varied, high-impact Salesforce contract and make a tangible difference within a focused engagement, we would love to hear from you. Please get in touch to find out more about this opportunity and receive a full project brief.

MI Manager (Remote)

Mon, 27 Apr 2026 20:10:27 GMT

Are you a data-driven leader who thrives on turning complex information into meaningful insight? My Client is seeking an experienced MI Manager to join their team in a fully remote capacity. This is a high-impact role where you’ll play a pivotal part in shaping strategic decisions at a senior level and driving a culture of data-led performance.

Job Summary

As MI Manager, you will lead the delivery of high-quality management information and reporting across the business. Working with large volumes of raw data, you will transform complex datasets into clear, actionable insights that support strategic decision-making. This role requires a confident communicator who can operate effectively within senior leadership meetings, providing clarity, challenge, and direction through data-led storytelling.

Your Role

In this position, you will take ownership of the organisation’s MI function, ensuring the accuracy, integrity, and governance of data across multiple sources. You will design, develop, and enhance reporting frameworks using Power BI and advanced Excel, creating dashboards and reports that provide meaningful performance insight. Acting as a trusted advisor to senior stakeholders, you will present findings in leadership forums, influencing business strategy and driving continuous improvement. You will also champion strong data management practices, embedding robust controls and governance standards to ensure consistency, compliance, and reliability in all reporting outputs.

About You

You are a confident and credible leader with the ability to engage and influence at senior level. Highly analytical, you are comfortable working with large, complex datasets and have advanced technical expertise in Power BI and Excel. You understand the importance of strong data governance and bring a disciplined approach to data management and controls. With excellent communication skills, you can translate technical detail into clear commercial insight, ensuring stakeholders at all levels understand and act upon the information provided.

Some Bullet Points About You

Proven experience in an MI, BI, or data-focused leadership role
Advanced Power BI skills, including dashboard development and data modelling
Advanced Excel capability (including complex formulas, data manipulation, and analysis)
Strong understanding of data governance principles and data control frameworks
Experience presenting to and influencing senior leadership teams
Ability to manage and interpret large volumes of raw data
Strong attention to detail with a proactive, solutions-focused mindset

How to Apply

If you are ready to take ownership of a critical MI function and influence business performance at a strategic level, we would love to hear from you. Please get in touch to find out more about this exciting opportunity.

Family Solicitor (Litigation)

Mon, 27 Apr 2026 20:10:27 GMT

Are you a confident solicitor with a flair for both civil litigation and family law? My Client is looking for a dynamic legal professional to handle a varied caseload and deliver exceptional service in a supportive and progressive environment. If you thrive working independently and are passionate about achieving strong results for your clients, this role is an ideal match.

Job Summary

This is a full-time opportunity for a qualified solicitor with experience across general civil litigation and family law. You'll take ownership of a diverse caseload from instruction to resolution, working on a wide range of disputes and family law matters while contributing to the ongoing development of the practice.

Your Role

You’ll manage a mix of civil litigation and family files, including contract disputes, property issues, debt recovery, contentious probate, divorce, financial remedy, and children matters. You’ll advise clients, draft legal documents, liaise with third parties, and conduct advocacy at interim hearings when appropriate. With autonomy in your daily work, you’ll also be involved in negotiations, mediations, and business development activities that help maintain and grow the firm’s client base.

About You

You are a qualified solicitor with a minimum of 3 years’ PQE in litigation and/or family law. You have a solid grasp of civil procedure and family law processes, excellent drafting ability, and the confidence to manage your own caseload. While advocacy experience is a plus, your communication skills and client-focused mindset are what truly set you apart.

Some Bullet Points About You

Qualified Solicitor with at least 3 years PQE in litigation and/or family law
Strong technical understanding of civil and family legal frameworks
Skilled in drafting pleadings, statements, and settlement agreements
Capable of handling complex matters with minimal supervision
Strong communicator, adept at client interaction and case strategy
Advocacy experience desirable but not essential
Proactive, commercially aware, and team-oriented

How to Apply

If you’re ready to take the next step in your legal career within a role that values autonomy, variety, and client care, we want to hear from you. Apply today and become part of a legal team where your expertise will thrive.

Family Solicitor

Mon, 27 Apr 2026 20:10:27 GMT

Are you ready to take your family law career to the next level? My Client is looking for a motivated and experienced Family Law Solicitor to join a dynamic and supportive legal practice. Whether you're eager to take on your own caseload or you're looking to build on your client relationships and advocacy skills, this role offers you the autonomy, backing, and flexibility to succeed.

Job Summary

This full-time, permanent position is ideal for a qualified solicitor with a strong background in family law, confident in managing a varied caseload. You’ll play a key role in delivering high-quality legal services while shaping your own progression and contributing to the firm’s continued growth.

Your Role

In this role, you will manage a broad range of family law matters, including divorce, financial settlements, child arrangements, cohabitation disputes, and domestic abuse cases. You'll provide strategic advice with empathy and professionalism, preparing documents, conducting advocacy where required, and maintaining outstanding levels of client service. You'll also be encouraged to grow your own caseload, with the support of the wider team and the opportunity to shape your own path within the firm.

About You

You’re a qualified solicitor with at least 3 years’ PQE in family law (though highly capable NQ solicitors will also be considered). You bring not only legal knowledge and experience, but also strong interpersonal and organisational skills. You are comfortable working independently, have an entrepreneurial mindset, and thrive in a collaborative team culture where client care and excellence come first.

Some Bullet Points About You

Qualified Solicitor with minimum 3 years PQE in family law
Sound knowledge of UK family law and court procedures
Strong communication and client relationship skills
Able to work autonomously and meet financial targets
Committed to delivering empathetic, high-quality legal support
Willing to contribute to business development and team growth

How to Apply

If you’re ready to take the next step in your legal career and want to be part of a flexible, forward-thinking team that values ambition and client care, we’d love to hear from you. Apply now to explore this exciting opportunity in family law.

Family Law Partner

Mon, 27 Apr 2026 20:10:27 GMT

An exceptional opportunity has arisen for an experienced Family Law Partner to join a highly regarded and ambitious practice at a pivotal stage of its growth. My Client is seeking a dynamic and commercially astute individual who is passionate about delivering outstanding client service while playing a key role in shaping the future direction of the firm.

This is a unique chance to join a modern, collaborative environment that combines high-quality work with an agile and forward-thinking approach. You will be empowered to lead, influence, and grow within a firm that values innovation, leadership, and long-term success.

Job Summary

This is a full-time, permanent position offering hybrid working, a competitive salary, and an attractive benefits package. The role is based across two London office locations, providing flexibility and access to a diverse and high-calibre client base.

You will take on a senior leadership position within a specialist family law team, handling complex matters while contributing to the firm’s strategic growth and ongoing success.

Your Role

As a Partner, you will lead on complex and high-value family law matters, providing strategic, pragmatic, and client-focused advice. You will work closely with a team of solicitors, guiding them on cases while ensuring the highest standards of service delivery. Beyond your casework, you will play a key role in shaping the firm’s direction, contributing to business development initiatives and strengthening the firm’s presence in the market. You will foster strong client relationships, drive referrals through your network, and champion a tailored and empathetic approach to client care. Additionally, you will take an active role in mentoring and developing junior lawyers, helping to build the next generation of leaders within the firm.

About You

You are an established Family Law Partner with a strong reputation in the market and a proven track record within a recognised firm. You bring extensive experience in handling complex financial matters and children cases, approaching each with a strategic and outcome-focused mindset. Commercially aware and results-driven, you are confident in discussing your financial performance and contributions to business growth. You are a natural leader who actively contributes to firm culture, supports team development, and drives initiatives forward. With strong networking capabilities and a consistent history of generating work and referrals, you are motivated to further enhance your profile and play a central role in a growing practice.

Some Bullet Points About You

Established Family Law Partner with a strong market reputation
Significant experience in complex financial and children matters
Proven track record of business development and client referrals
Strong commercial awareness with demonstrable financial performance
Excellent leadership, mentoring, and team development skills
Ability to build and maintain long-term client relationships
Strategic thinker with a pragmatic, client-focused approach
Active networker with strong professional connections
Member of Resolution

How to Apply

If you are an ambitious and driven Partner looking to take on a key leadership role within a progressive and growing firm, we would be delighted to hear from you.

Please submit your CV along with a cover letter outlining your experience and achievements.