Customer Service Advisor

£20k - £22k + Benefits

Are you ready to embrace a role that offers not just a job, but a purpose? As the new year unfolds, consider stepping into a career that rewards you with more than just a paycheck. My Client is seeking Customer Service Advisors who are passionate about making a tangible difference in people’s lives. If you thrive on delivering exceptional customer service and seek a harmonious work-life balance, your search ends here!


Your Role:

As a Customer Service Advisor, you will be an integral part of the Customer Service team, providing first-call resolutions across a range of services. You'll navigate through various customer needs, delivering solutions with empathy and expertise. With an extensive training program, My Client ensures you are equipped to excel, with opportunities for progression and salary increases as tangible acknowledgments of your growth and contributions. This role goes beyond routine customer service; it is about improving the quality of life for our customers, especially the vulnerable, and requires a blend of compassion and resilience.


About You:

You are someone who is driven by the desire to help others, possessing a clear and effective communication style and the ability to prioritise workloads efficiently. Your previous experience in a customer-facing role has honed your ability to maintain calm under pressure and your commitment to delivering service excellence.


Some Bullet Points About You:

  • A heartfelt passion for making a positive impact
  • A history of supporting customers in need
  • GCSE qualifications or equivalent, including Maths and English
  • Proficiency in various IT Systems
  • Previous experience in customer service roles
  • Exceptional communication skills, both oral and written
  • An ability to prioritise and manage workloads effectively


What’s in it for you?

Joining My Client means being part of an award-winning team at a time of exciting service reviews and developments. Here are some perks they offer:

  • Weekday schedule with no bank holiday work
  • Hybrid working options post-probation
  • Comprehensive benefits package including eye tests, cycle to work scheme, and a contribution matching pension scheme
  • Generous annual leave plus bank holidays
  • Engaging company events and a wellness program
  • Staff referral program and access to discounts and cashback with popular retailers
  • Monthly engagement activities to ensure you are recognised and feel part of the family


How to Apply: If you're passionate about making a difference and ready to contribute to a team that values innovation, collaboration, and strategic thinking, we would love to hear from you.