Customer Service Manager

West Sussex
£50,000 to £60,000 Plus Bonus
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As a Customer Service Manager, your mission is clear: lead, inspire, and drive excellence in customer service. In this role, you will shape a high-performing team, ensure outstanding customer experiences, and champion positive change.

If the above sounds like you read on! If you are not, then check out our other jobs – we are also looking for people in other Customer Contact positions!


Job Summary

The Customer Service Manager will guide a dynamic team servicing customers and foster a culture of excellence while managing diverse responsibilities, including upselling, cross-selling, and retention. You will drive essential projects to enhance colleague and customer experiences whilst your leadership will spearhead transformative initiatives.


Your role

The successful person for this role will assist in equipping team leaders with the tools and guidance to excel. From performance management to personal development, your mentorship will be instrumental. You will cultivate an environment of growth, offering clear career paths within Customer Service. Nurture a talent pipeline and attract top-tier talent.


About you

You will be people-focused with exceptional communication and influence abilities. An inspirational leader who is passionate about driving success through customer service. Detail-oriented and data-savvy. A team player is adept at balancing diverse stakeholder needs. Embark on a journey where you will lead, innovate, and elevate customer service to new heights. Join us in shaping a brighter future.


Some bullet points about you:

  • Proven track record in running high-performing, multi-channel contact centres 

  • Strong people management, development, and engagement expertise 

  • Excellent experience in engaging and managing stakeholders effectively 

  • The ability to plan strategically, developing operational roadmaps to drive results 


How to Apply?

If all of this sounds like you then click on the apply button or if you want to learn more before that then contact