Customer Service Representative

£29,000 - £32,000 + Benefits

My Client is dedicated to fostering a compassionate and supportive environment, offering you the opportunity to join a dynamic team focused on delivering exceptional care and customer service.

As a Customer Service Representative, you will play a crucial role in ensuring that every customer interaction reflects the commitment to care, respect, and excellence.

Job Summary

You will be the heart of the front desk operations, ensuring that every visitor feels welcome and valued. This role is ideal for someone who can provide outstanding customer service while managing various administrative tasks with attention to detail and empathy.

Your Role

In this role, you will be the friendly face that greets all visitors, providing them with a warm welcome and exceptional service. You will manage reception information resources, oversee appointment scheduling, and ensure that all records are accurately maintained using the CRM system. You will handle inquiries with care and patience, assist vulnerable customers, and coordinate access to services. Your ability to manage key responsibilities and maintain a calm demeanor in challenging situations will be essential in providing the highest level of care and support.

About You

You are a dedicated professional with a passion for helping others. With experience in customer service or care work, you have developed the skills to remain composed under pressure and handle a variety of tasks efficiently. Your empathetic nature and problem-solving abilities make you an excellent fit for this role. You are committed to exceeding expectations in every interaction and are driven by a desire to make a positive impact on others. Your exceptional communication skills and ability to work well in a team will contribute to continuous improvement and high standards of care.

Some Bullet Points About You

Proven experience in a care or customer-focused role Empathetic and patient approach to customer interactions Ability to manage a fast-paced and dynamic environment Strong team player with excellent verbal and written communication skills

How to Apply

If you are ready to make a difference and join a team that values compassion and excellence, click on the apply button. For more information before applying, contact us and ask for John, who will be happy to answer any questions you might have!