Looking to further your leadership potential with a role that goes beyond conventional management? My Client, an award-winning company, is on the lookout for a visionary Team Manager to steer a dedicated group of professionals who are the heart of a Customer Service team. If you are someone who takes pride in nurturing a team that makes a real difference in the lives of customers, then this is your calling.
Job Summary:
Based at their Barrow site, with a dynamic mix of homeworkers and office staff, you will lead a team committed to excellence in customer care. This full-time role is your chance to contribute to a culture that prioritises care over calls, fostering an environment where contractual obligations are met with a genuine concern for customer wellbeing.
Your Role:
As the Customer Service Team Manager, you will embody the bridge between the business and their customers, ensuring that each interaction is handled with the utmost care and professionalism. Your leadership will be crucial in overseeing a team's performance within a quality framework, managing various challenging situations, and cultivating relationships with all stakeholders. Occasional travel to other company sites will be an integral part of your role, enabling you to spread best practices and maintain service consistency.
About You:
With significant experience in a customer services environment and a proven track record of dealing with complex situations, you bring both empathy and expertise to the table. You know how to motivate and elevate your team, ensuring targets are not just met but exceeded. Your educational background meets at least the GCSE level, and your proficiency with Microsoft Office Suite is matched by your exceptional communication skills.
Some Bullet Points About You:
- Experienced in customer service management
- Skilled in handling challenging customer interactions
- Proficient in team management within performance and quality frameworks
- Capable of building strong stakeholder relationships
- Solution-oriented with a 'can do' attitude
- A natural motivator with a passion for staff development
How to Apply: If you're passionate about making a difference and ready to contribute to a team that values innovation, collaboration, and strategic thinking, we would love to hear from you.