Ever wanted to test your Dialler Management skills and work with a business that is actually trying to make a difference in improving both their employee and customer's lives? We're working with an industry-leading brand that is looking for a Dialler Manager to lead their Customer Analytics team helping to develop best practices and delivering strategic initiatives across the business based remotely.
If the above sounds like you read on! If you are not, then check out our other jobs – we are also looking for people in other WFM & Resource Planning positions!
Job Summary
Our client’s Customer Analytics team has recently grown and with that growth comes the need for a new Dialer Manager which is where you come in. The business continues to lead the way as an industry leader in their respected field and there is a huge opportunity for someone joining the business to further your career and have a real impact on their success.
Your role
As the Dialler Manager, you will work with the Head of Resource Planning in a senior leadership role combining these skills and empowering an established and high performing team to deliver optimising of performance across Contact Centre operational channels.
About you
You will ideally be a truly skilled Dialler professional who thrives working in a fast paced environment (extra points if you have experience of working within a heavily data-driven environment) and have been great at it and all that being a Dialler Manager involves –if it needs explaining then this is probably not for you.
Some bullet points about you:
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Strong leadership capabilities in managing Dialler Analysts in a fast-paced environment
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Strong experience in outbound contact channel execution
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Advanced knowledge and use of SQL
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Logical thinker and a methodical problem solver
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Proven stakeholder management exposure at all levels, demonstrating influence and communication skills
How to Apply?
If all of this sounds like you then click on the apply button or if you want to learn more before that then contact us and make it for the attention of John who will answer any questions that you might have!