Resource Planning Analyst (Hybrid)

£35,000 - £40,000

Are you interested in working with a forward-thinking business that is constantly trying to solve problems working as a team? How does being part of a hardworking community of people with the same goals in mind sound? Our client in London is looking to add an experienced Resource Planning Analyst to join their team with hybrid working options available. 

If the above sounds like you read on! If you are not, then check out our other jobs – we are also looking for people in other WFM & Resource Planning positions!


Job Summary

Our client’s WFM team has recently grown and with that growth comes the need for a new Resource Planning Analyst which is where you come in. This business supports a large remit of customers across the UK and is now looking to add another person to its already successful Workforce Planning team. The business continues to lead the way as an industry leader in their respected field and there is a huge opportunity for someone joining the business to further their career and have a real impact on their success.


Your role

As the Resource Planning Analyst, you'll work closely with the Resource Planning Manager to maintain and develop tactical forecasts covering the next 5 weeks identifying trends and raising any potential areas of concern to the team. The successful person for this role will also utilise the latest forecasts ensuring scheduling of FTE is accomplished to achieve the best possible service level for its customers. 


About you

We're looking for a seasoned Resource Planning Analyst with a highly analytical background being able to analyse large amounts of data sets to spot trends and patterns (extra points if you have experience working with Genesys WFM system), and have been great at it and all that being a Resource Planning Analyst involves –if it needs explaining then this is probably not for you. 


Some bullet points about you:

  • At least 3 years experience in a Contact Centre Resource Planning role 

  • Excellent Excel and Analytical skills 

  • Strong commercial awareness and understanding of impacts on financial performance

  • Proven stakeholder management exposure at all levels, demonstrating influence and communication skills 


How to Apply?

If all of this sounds like you then click on the apply button or if you want to learn more before that then contact us and make it for the attention of John who will answer any questions that you might have!