We're excited to be supporting this UK-wide business as they enter into a crucial stage within its change and transformation project to source, hire, and recruit an experienced Resource Planning Analyst.
If the above sounds like you read on! If you are not, then check out our other jobs – we are also looking for people in other WFM & Resource Planning positions!
Job Summary
Our client’s WFM team has recently grown and with that growth comes the need for a new Resource Planning Analyst which is where you come in. This business supports a large remit of customers across the world and has seen an increase in the demand for its services. The brand continues to lead the way as an industry leader in their respected field and there is a huge opportunity for someone joining the business to further their career and have a real impact on their success.
Your role
As the Resource Planning Analyst, you'll support the Operations team ensuring they have the right people, in the right place with the right skill to support the volume of incoming customer calls. This will lean towards any Scheduling experience you have as you will help allocate both full and part-time team members across various shift patterns.
About you
We're looking for someone with exposure to Resource Planning methodologies within a Customer Contact centre and interested in expanding their skills to reach their full potential to work in a busy changing environment –if any of this needs explaining then this is probably not for you.
Some bullet points about you:
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At least 1 years of experience in a Resource Planning role
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Good Excel and Analytical skills
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Strong commercial awareness and understanding of impacts on financial performance
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Proven stakeholder management exposure at all levels, demonstrating influence and communication skills
How to Apply?
If all of this sounds like you then click on the apply button or if you want to learn more before that then contact us and make it for the attention of John who will answer any questions that you might have!