Looking to take your Planning skills and apply them to a business that is currently reshaping its WFM department? How does managing a newly built team and being part of a global business sound? We're excited to bring this exclusive Resource Planning Manager role working for an ambitious company based in Lancashire.
If the above sounds like you read on! If you are not, then check out our other jobs – we are also looking for people in other WFM & Resource Planning positions!
Job Summary
Our client’s WFM team has recently grown and with that growth comes the need for a new Resource Planning Manager which is where you come in. This business supports a large remit of customers across the UK and has seen an increase in the demand for its services as a result of the pandemic. The business continues to lead the way as an industry leader in their respected field and there is a huge opportunity for someone joining the business to further your career and have a real impact on their success.
Your role
As the Resource Planning Manager, you'll lead, develop and manage the end-to-end resource planning team to ensure the business delivers a consistent level of service and desired experience to its customers in an efficient/timely manner.
About you
We're looking for a seasoned Planning leader with at least 3 years of working in a Contact Centre Planning team. You will possess a clear understanding of up to date Resource Planning principles and possess exceptional stakeholder management skills (extra points if you have experience of working within a changing environment), and have been great at it and all that being a Resource Planning Manager involves –if it needs explaining then this is probably not for you.
Some bullet points about you:
-
At least 3 years experience in a Contact Centre Leadership Resource Planning role
-
Excellent Analytical skills to compile, analyse and provide key insights
-
Strong commercial awareness understanding of impacts on financial performance
-
Proven stakeholder management exposure at all levels, demonstrating influence and communication skills
How to Apply?
If all of this sounds like you then click on the apply button or if you want to learn more before that then contact us and make it for the attention of John who will answer any questions that you might have!