Scheduling Analyst

59
Cheshire
Permanent
£28k - £30k + Bonus & Benefits

Looking to take your Planning skills to the next level? We're working with an instantly recognisable nationwide brand that takes absolute pleasure in providing inclusive workplaces for their staff as well as giving them all the tools they need to be successful. The Scheduling Analyst will play a pivotal role to support the Contact Centre planning cycle and optimising against demand whilst working closely with Operations to establish the correct inputs allowing the business to have the right people in the right place at the right time. 

If the above sounds like you read on! If you are not, then check out our other jobs – we are also looking for people in other WFM & Resource Planning positions!

 

Job Summary

Our client’s WFM team has recently grown and with that growth comes the need for a new Scheduling Analyst which is where you come in. The business continues to lead the way as an industry leader in their respected field and there is a huge opportunity for someone joining the business to further their career and have a real impact on their success.

 

Your role

As the Scheduling Analyst,  you will be responsible for supporting the short to the medium-term planning process, including but not limited to forecasting, scheduling, and real-time management. Stakeholder management skills will be crucial as you'll be part of key discussions around any potential impacts on short-term forecasts, schedules, or intraday service delivery. 

 

About you

You will ideally be a true Resource Planning professional coming through the ranks with a thorough understanding of Contact Centres from the ground up (extra points if you have experience of working with Verint Impact 360 WFM tool) and have been great at it and all that being a Scheduling Analyst involves –if it needs explaining then this is probably not for you.

 

Some bullet points about you:

  • Advanced end-to-end resource planning knowledge 

  • Proven industry ACD AND WFM experience 

  • Knowledge of designing and implementing innovative contact centre planning techniques 

  • Proven stakeholder management exposure at all levels, demonstrating influence and communication skills 

 

How to Apply?

If all of this sounds like you then click on the apply button or if you want to learn more before that then contact us and make it for the attention of John who will answer any questions that you might have!