Are you a commercially driven Contact Centre leader who thrives in a high-performance, sales-focused environment? My Client is seeking an experienced Contact Centre Manager (Sales) to take ownership of a critical function within the business. This is a high-impact role with significant responsibility for revenue generation and customer retention performance across multiple teams and locations.
If you are motivated by targets, performance optimisation, and leading from the front in a fast-paced environment, this could be the opportunity to elevate your career.
Job Summary
As Contact Centre Manager (Sales), you will hold full accountability for sales and retention performance within a multi-site contact centre operation. Leading established teams, you will drive inbound and outbound sales activity, ensuring strong conversion rates, improved customer retention, and consistent commercial growth. This is a pivotal position with direct influence on revenue and overall business performance.
Your Role
You will lead and develop a team of sales professionals across multiple locations, creating a high-performance culture focused on accountability, coaching, and measurable results. With clear ownership of both inbound and outbound sales channels, you will monitor KPIs, optimise performance strategies, and implement initiatives to increase revenue and customer lifetime value. Operating in a commercially pressured environment, you will work closely with senior leadership to deliver against ambitious growth targets, ensuring that both sales generation and retention outcomes consistently meet or exceed expectations.
About You
You are an experienced Contact Centre leader with a proven track record in managing inbound and outbound sales teams. Commercially astute and performance-driven, you understand how to balance customer experience with revenue delivery. You are confident leading from the front, comfortable operating under pressure, and capable of driving accountability across multi-site teams. Strong leadership, coaching ability, and a data-led approach to performance management are essential in this role.
Some Bullet Points About You
-
Proven experience managing sales teams within a contact centre environment
-
Strong background in inbound and outbound sales performance
-
Demonstrable experience delivering against revenue and retention targets
-
Experience leading multi-site teams
-
Highly commercial mindset with strong KPI management capability
-
Confident influencing senior stakeholders
-
Resilient and results-focused, with the ability to perform under pressure
How to Apply
If you are ready to take ownership of a commercially critical function and drive measurable growth within a dynamic organisation, we would love to hear from you. Please apply today or get in touch for a confidential discussion about this opportunity