Customer Teams That Actually Deliver. We Find Them Fast.

We recruit Advisors, Team Leaders, CX Managers, and Heads of Customer Experience across the UK, without the delays or upfront retainers.

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Roles We Place in CX & Contact Centre

• Customer Service Advisors
  Voice, email, live chat, hybrid and remote options

• Team Leaders & Operations Managers
  People managers who drive quality, retention, and performance

• Workforce & Planning Analysts
  WFM, forecasting, real-time optimisation and MI reporting

• CX Managers & Heads of CX
  Specialists in customer journey, VoC, service design and transformation

• Complaints & QA Specialists
  Delivering compliance, feedback, and continuous improvement

Why Leading Brands Trust Black & White Recruitment

• 10,000+ placed customer professionals

• 20,000+ LinkedIn connections in service and CX

• 100+ clients across retail, utilities, telco, and public sector

• 400+ placements since 2018

• Shortlists in 3–5 days on average

Candidate Testimonials

“We filled three roles in under 2 weeks stronger candidates than we got via our PSL.”
– Customer Service Manager, Utilities Sector

“John placed me in a CX role that finally aligned with my values and career goals.”
– Jo, Head of CX

For Employers:
Need frontline or senior CX talent? Let’s connect.
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For Job Seekers:
Find your next opportunity in CX, planning, or customer leadership.
👉 Browse Jobs Upload Your CV