As a Senior Forecasting Analyst, you will play a critical role in developing and maintaining accurate short- and long-term forecasts to support both telephony and back-office operations. You'll collaborate closely with key internal stakeholders to align capacity with demand, ensuring data-driven decision-making supports recruitment, training, and service delivery. In this leadership role, you will oversee a team of analysts, fostering a culture of continuous improvement, inclusivity, and high performance. You'll also take the lead in optimising the use of workforce management tools and analytics systems to enhance operational outcomes.
About You
You are a confident and analytical leader with a strong background in resource planning within complex environments. Your experience has equipped you with a deep understanding of workforce management principles and tools. You have a methodical mindset, are detail-oriented, and possess a knack for translating technical information into actionable insights for stakeholders. Most importantly, you lead with integrity, foster team development, and take a proactive approach to problem-solving.
Some Bullet Points About You
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Significant experience in forecasting and capacity planning for both front and back-office operations
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Advanced user of Excel, with proven ability to handle large datasets, complex formulas, and data visualisation
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Demonstrated leadership skills, with experience managing and developing a team of analysts
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Excellent verbal and written communication skills with the ability to explain technical concepts clearly
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Highly proficient in workforce management systems
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Proven track record of influencing stakeholders and driving process improvement
How to Apply
If you're ready to lead, inspire, and influence in a data-driven environment, we’d love to hear from you. Apply today and take the next step in your career as a Senior Forecasting Analyst.