Telephony Engineer

£40k - £45k + Benefits

Are you an expert in telecommunications with a passion for innovation? We're delighted to be supporting one of the UK's largest brands as they look to hire an experienced Telephony Engineer to play a pivotal role in shaping the future of communication systems.

If the above sounds like you read on! If you are not, then check out our other jobs – we are also looking for people in other Telephony positions!

Job Summary

My Client is seeking a seasoned Telephony Engineer to oversee and enhance their telecommunications environment. This vital position involves both technical mastery and a commitment to the core values of compassion, accomplishment, respect, and encouragement within a dynamic setting.


Your Role

As the Telephony Engineer, you will provide your expertise to various projects requiring telecommunication support. Your day-to-day responsibilities will include overseeing incident management processes, leading investigations of serious incidents, and approving technical changes across the organisation's telecommunication infrastructure. You'll be the operational lead in managing third-party providers to ensure service level agreements are met, and you'll be instrumental in the continuous evaluation and improvement of telecommunication performance.


About You

The ideal candidate will possess over five years of technical management experience in complex telecommunications within a critical service environment. You'll have hands-on experience with SIP and DPNSS signal protocols, and a track record of managing third-party providers effectively. Your understanding of unified communication technologies and networking standards such as TCP/IP will be matched by your ability to respond promptly and efficiently to service continuity requirements.


Some Bullet Points About You:

  • Expertise in managing complex telecommunications platforms and incident resolution.
  • Proficiency in configuring and delivering complex telecommunication platforms.
  • Knowledge of unified communication technologies, networking standards, and integration best practices.
  • Experience with NICE CX Contact Centre and Mitel Contact Centre platforms.
  • Ability to work under pressure and ensure service continuity.


How to Apply?

If all of this sounds like you then click on the apply button or if you want to learn more before that then contact us and make it for the attention of John who will answer any questions that you might have!