WFM Analyst - Genesys Cloud (12 month FTC)

Remote Working
£30k - £34k + Bonus & Benefits
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Ready to take your specialist WFM knowledge and focus more on the systems side of Resource Planning? As the WFM Analyst, you'll focus on Genesys Cloud and be at the heart of improving and enhancing our client's Platform. Keep reading as this might be the right opportunity for you! 

If the above sounds like you read on! If you are not, then check out our other jobs – we are also looking for people in other WFM & Resource Planning positions!


Job Summary

Our client is currently offering the opportunity to be part of a UK-wide transformation program that will see the solutions implemented by you be used by thousands of staff across the business a dynamic call centre operation. The successful person will take a pivotal role to build, maintain and develop innovative solutions whilst keeping in line with industry best practices.


Your role

As the WFM Analyst - Genesys Cloud, you will be responsible for creating new customer journey solutions using the Genesys Cloud platform. You will assist in driving requirements, size workloads, and aid in key decisions around the tool. Working with all areas of the business you will create and maintain feedback loops to ensure up and downstream processes are aligned. 


About you

We're keen to speak with candidates with a strong knowledge of Genesys Workforce Management system and a strong understanding of Genesys API integrations/ Genesys App Foundry. The ideal candidate will have an analytical mind to understand requirements and to design and build solutions that meet our client's needs with a particular focus on user experience in a busy contact centre environment. 


Some bullet points about you:

  • At least 2 years of experience in a WFM role 

  • Analytical skills 

  • Strong commercial awareness and understanding of impacts on financial performance

  • Proven stakeholder management exposure at all levels, demonstrating influence and communication skills 


How to Apply?

If all of this sounds like you then click on the apply button or if you want to learn more before that then contact us and make it for the attention of John who will answer any questions that you might have!